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Content Warning: This section of the guide includes discussion of graphic violence, death, religious discrimination, death by suicide, and illness.
This chapter covers the 2018 Christchurch terrorist attack from Ardern’s perspective, beginning with her trip to New Plymouth before the shooting. She was focused on environmental policies, planning to speak on the transition from fossil fuels to hydrogen and stopping to speak at a student demonstration against climate change, when she received the call informing her of the attack. Her chief press secretary, Andrew Campbell, kept her updated, and she was taken to a local police headquarters while Clarke returned with Neve to their hotel for safety, in case further coordinated attacks occurred. She learned that an Australian gunman attacked two mosques in Christchurch in an anti-Muslim hate crime shortly after sending a manifesto to the government. His goal, to undermine New Zealand’s tolerant culture and welcoming immigration policies, filled Ardern with rage. She and Grant drafted a speech, which she gave at a press conference. Upon seeing footage of the attack’s aftermath on the news, she was filled with sorrow. Back in her office later that evening, she called Imam Gamal Fouda of the Al Noor mosque, where most of the fatalities occurred, and apologized repeatedly to him.
The following morning, the US president, Donald Trump, offered his support via a phone call, and Ardern implored him to show love for all Muslim communities. She traveled to Christchurch, where the streets were lined with flowers and messages of support. At a local community center, Imam Lateef of the targeted Linwood Islamic Center shocked and humbled Ardern by expressing his thanks for the love and support shown to his community in the wake of the attack. At the local college, which was transformed into a crisis center, Ardern informed the families of those killed that the bodies of their loved ones would be released as soon as possible in accordance with the requirements of the Muslim faith, after a significant delay because of the crisis protocols necessary for identification. She visited injured survivors at the local hospital and was shaken by the brutality of the attack and the number of bullet wounds inflicted.
By that evening, a provisional list of the dead was released, showing approximately 50 people dead and 40 wounded. She broke down once in a moment of semi-privacy, but quickly pulled herself together to resume her duties. Five days after the shooting, she visited a local high school, consoling students and receiving comfort in turn. There were many ceremonies to mark the event; two of the most memorable were a community gathering of 15,000 people in an outdoor prayer space in the local park one week after the attack, and the National Day of Remembrance one week after that.
Ardern used Australia’s 1996 gun reform policies as a model for New Zealand’s reform process. Throughout New Zealand, farmers and hunters commonly use guns, so the government banned only military-style semi-automatic weapons designed to maximize casualties and initiated a buyback policy for banned guns. Ardern met with first responders from the Christchurch attack and took their input on where to draw the line between supporting farmers and public safety. Within a month of the Christchurch attack, New Zealand’s gun laws had been completely reformed.
When Ardern talks of this legislative feat abroad, she always receives applause, showing that attacks are calls to action that people still want to meet. The terrorist attack was livestreamed and spread widely on social media, so Ardern also spearheaded the creation of the “Christchurch Call to Action,” a pledge that international tech companies and world leaders made to eliminate extremist content online. Since then, global crisis protocols have emerged to deal with videos depicting terrorist attacks, as well as content guidelines and policies to hinder terrorist activity online.
Many world leaders and dignitaries visited New Zealand to offer their support and condolences following the Christchurch attack, including Russell Nelson, the Mormon Prophet and president of the LDS Church. Despite having left the church, Ardern admires Nelson’s compassionate leadership style and desire to improve the world. Another leader she hosted was Prince William of the British Royal Family, whom she had previously met several times in passing. She admired his kindness and patience as he met survivors of the attack, and she respected his dedication to a public service role from which he will never have the luxury of retiring.
Ardern found respite from her grief and stress by spending time with Clarke and Neve. Her family was diligent in ensuring that she was involved in all of Neve’s developmental milestones, but she still felt guilt and sorrow for spending so much time apart from her daughter. To compensate, she tasked herself with making Neve’s first birthday cake from scratch. Neve received gifts from many global leaders and dignitaries to mark the occasion. During the Easter break, the family vacationed on the East Coast of the US, and Clarke proposed to Ardern. She has always appreciated his frequent romantic gestures and acts of care and was happy to accept.
Grant spearheaded an initiative to measure national prosperity by quality of life metrics rather than just by the nation’s gross domestic product (GDP), and the government initiated a program that dedicated funds and support to projects and policies promoting well-being. It invested heavily in children’s mental health, and Ardern approved a target of reducing youth deaths by suicide to zero, finding more realistic targets intolerable. She launched her Child and Youth Well-being Strategy as well as a new program for food in schools in a school near her old hometown of Murupara.
While Ardern was traveling to Murupara for the food program launch, her mother had a seizure and was taken to the hospital. Ardern felt guilty about sending Neve to her sister’s house under the care of a Dignitary Protection Service (DPS) security officer while she continued with the day’s agenda, but ultimately did not regret the decision. On a later date, comedian and US talk show host Stephen Colbert coaxed her into doing a widely shared sing-along after she picked him up from the airport on a trip to promote the New Zealand tourist industry. In December 2019, a volcanic eruption on White Island/Whakaari (which is uninhabited) killed and seriously injured many visitors to the island. Although the media accused Ardern of using her visit as a photo op, she refused to stop hugging people who sought comfort from her.
This section covers two of the major unanticipated crises that Ardern faced in her first term in office, the Christchurch terrorist attack and the White Island/ Whakaari volcanic eruption. Ardern recounts these events and their aftermath, their emotional impact on her, and her government’s response. Emotive language conveys the depth of human suffering she encountered in the affected communities. Throughout this section, her response and its positive impact further develop the theme of Vulnerability and Compassion as Leadership Qualities. She offers comfort freely, provides support to those in need, and is unashamed of her emotional vulnerability. In addition, she presents other leaders, such as Russel Nelson and Prince William, as positive examples of compassionate leadership in action. Her focus on their strengths rather than their weaknesses helps her build strong relationships with other world leaders. Although she is very clear about the impact of the events on herself, Ardern is careful to keep the focus of these chapters on the survivors and the affected communities. In this way, she uses her platform as a leader and writer to uplift leaders and communities and to share their stories. She refuses to give attention or recognition to the attacker, robbing him of the power to inspire copycat actions. Her authenticity and openness, as well as her decisive actions to support and protect vulnerable people, create meaningful connections between her government and the people it serves.
Additionally, this section discusses some of the historic reforms and initiatives that Ardern implemented during her tenure to help keep people safe, thematically highlighting Social Issues That Threaten Collective Well-Being. By taking a firm stance against bigotry in the aftermath of the Christchurch terrorist attack, she undermined the goals of the gunman and instead looked toward how to prevent similar acts in the future. This attack was a strong example of the threat that unchecked bigotry poses. By leading her government to enact measures to combat child poverty and provide support for children’s mental health, she addressed some of the major social issues that she observed during her own childhood and recounted in earlier chapters. Her close collaboration with her chief press secretary and openness with the press and people were crucial to building trust and refuting misinformation.
Another major focus in this section is the difficulty Ardern encountered in balancing family responsibilities with the duties of her role as prime minister. She credits her support system with her success in both her career and her role as a mother, yet she experienced guilt and feelings of inadequacy. Her decision to leave Neve in the care of a DPS officer following her mother’s seizure thematically exemplifies the conflict between Duty and Moral Responsibility in Private Life and Public Office. Her account of this day is bittersweet throughout because it all turns out well, and she is glad she did not disappoint the schoolchildren who anticipated her visit. In addition, she realized how close her protection detail was to her family, and was touched by the care and consideration they showed to her daughter, though she couldn’t help feeling as though prioritizing her work responsibilities reflected poorly on her as a mother. Such feelings are common in working parents, and by sharing this often taboo insecurity, Ardern again uses her vulnerability to exonerate and support others in similar positions. This is an emotionally heavy chapter, but it contains moments of levity and happiness, too. By sharing, for instance, the private joy of Clarke’s proposal, Ardern invites readers to share in her personal happiness as well as in collective sorrows and hardships.



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