56 pages • 1-hour read
A modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality Study Guides with detailed chapter summaries and analysis of major themes, characters, and more.
Content Warning: This section of the guide includes discussion of death and cursing.
Robert Hilland, the narrator of Chasing Evil, is a former New Jersey police officer who became an FBI special agent in 1997. Portrayed as a quintessential “follow-the-facts guy” (10), Hilland grounds the book’s supernatural leanings in the tangible world of law enforcement. His career path, from a rookie patrolman to a seasoned agent on New York’s Cold Case Squad and later an international polygraph examiner, provides the framework for the narrative. His story is one of transformation, charting his journey from a hardened skeptic to someone who must reconcile his empirical training with a world of psychic phenomena to solve his most important case.
Growing up in a dysfunctional home, Hilland developed a fierce instinct to protect the vulnerable that defines his professional life and fuels his relentless, multi-decade pursuit of justice. Hilland’s specific motivation throughout much of the memoir is established when he first encounters John Smith in 1991. As a young patrolman, Hilland sees an evil in Smith’s eyes that ignites a personal obsession that lasts for decades. Hilland’s decision to reopen the cold case, despite jurisdictional roadblocks and supervisors’ warnings, establishes the book’s central conflict. This pursuit is not just a professional duty but a personal vow to find Smith’s missing wives, Janice Hartman and Fran Smith, and to confront the evil he recognized years earlier.
However, Hilland’s single-minded dedication comes at a significant personal price that illustrates The Cost of Chasing Justice. The narrative frequently documents the strain his obsession places on his marriage and family life. His wife, Alex, repeatedly voices her concern and frustration, warning him, “Please don’t let this take you away from us more than you already are” (44). Ultimately, the case contributes to the end of his marriage, illustrating the sacrifices required in his fight against what he comes to see as a personification of pure evil. Hilland’s story becomes an exploration of the price one pays for being “chosen” to fight such a battle.
At the same time, the memoir suggests that Hilland found something valuable by working on the case—and, in particular, by working with psychic medium John Edward. Initially, Hilland is deeply skeptical of anything supernatural, dismissing Edward as a purveyor of “bullshit.” However, faced with a case that has gone cold through conventional means, Hilland makes the pivotal decision to contact Edward. This moment marks a turning point in the investigation and in Hilland’s personal worldview. His journey from cynic to believer illustrates one of the book’s primary themes: Justice sometimes requires looking beyond the visible world of evidence and embracing intuition and faith.
John Edward, a world-famous psychic medium and the book’s co-author, serves as Robert Hilland’s spiritual guide and investigative partner. Growing up as the intuitive son of a skeptical police officer, Edward was conditioned to avoid law enforcement. His father’s dismissive belief that “Real cops don’t use psychics” instilled in him a deep reluctance to get involved in criminal cases (17). This internal conflict sets the stage for his unlikely partnership with Hilland. When he finally agrees to help, he steps into the role of a “psychic ‘coach,’” using his abilities to provide clues, psychological insights, and spiritual context that traditional police work cannot access. He is thus central to the book’s exploration of The Power of Intuition and Evidence Working in Tandem.
Edward’s presence also transforms the true-crime narrative into a metaphysical battle between good and evil, as well as a story of friendship. He tells Hilland that the Smith case is “a fight between Good and Evil” and that Hilland has been “chosen” for this specific battle (59). This interpretation recasts the narrative as a spiritual quest while also suggesting that some forms of evil are so profound that they can only be understood and confronted with help from a higher power. He thus becomes Hilland’s moral and metaphysical compass, offering guidance not only on the case but also on the spiritual and personal toll it takes. This ongoing partnership deepens into a personal friendship, as both men recognize shared struggles with their respective fathers. Their work becomes a source of mutual healing and understanding, fulfilling what Edward calls a “unique karmic tie” (222). He helps Hilland learn to trust his intuition and accept a world beyond tangible evidence, while Hilland’s work gives Edward a sense of purpose and validation that his own father rarely provided.
The account of Edward’s first meeting with Hilland seeks to establish his credibility as a psychic. In it, Edward immediately separates objects belonging to Fran Smith from a collection of decoys and provides accurate details about her murder that he could not have known, including her injuries at the time, the killer’s name, and the fact that she was tricked by someone she trusted. This session also establishes his methodology, which he describes as a combination of clairvoyance (seeing), clairaudience (hearing), and clairsentience (feeling). In offering leads that confirm existing evidence and open new avenues of investigation, Edward proves his value to the initially skeptical Hilland, who here functions as a reader surrogate.
Subsequent collaborations function as further proof of Edward’s abilities within the context of the memoir. However, the book does not engage directly with the criticisms Edward has faced over the years, many of which echo broader critiques of the psychic industry—for instance, that mediums’ seeming accuracy stems from allowing clients to fill in the gaps of intentionally vague statements (“cold reading”). An article in Time Magazine also referenced an incident in which Edward allegedly used “hot reading,” or covertly gathering information on clients in advance (Jaroff, Leon. “Talking to the Dead.” Time Magazine, 5 Mar. 2001). For skeptics, mediums like Edward claim abilities they do not have to profit off of others’ grief and hope.
John David Smith is the primary antagonist of Chasing Evil, a suspected serial killer whose unassuming appearance and common name embody the book’s contention that evil often hides in plain sight. Smith is first introduced as a “thin, pale man” with “killer eyes” who reports his second wife (5), Fran, missing in 1991. The investigation soon reveals that his first wife, Janice Hartman, vanished under nearly identical circumstances in 1974. Hilland’s decades-long pursuit of Smith forms the book’s primary narrative, positioning Smith not merely as a criminal but as a personification of pure evil.
Chasing Evil portrays Smith as a manipulative predator with a chameleon-like ability to exploit the vulnerabilities of women. Hilland’s interviews suggest that Smith studies his targets and becomes whatever they need, whether a financial savior, a passionate lover, or a spiritual guide. He successfully lives a double life for years, maintaining a long-term relationship with Sheila Sautter in Connecticut while married to Fran in New Jersey. His lies are pathological and elaborate, designed to maintain control and conceal his crimes. This pattern of deception is central to his character, making him an elusive and formidable adversary for law enforcement.
Throughout the book, multiple characters independently describe Smith as the embodiment of “pure evil.” Janice Miller, who lived with him for a time, recalls feeling “a quiet, unspoken, pure evil. Like a storm about to hit” (34). When Hilland first consults Edward about Smith’s crimes, Edward whispers the same assessment. This depiction is reinforced by FBI profilers, who analyze the “[c]omplete loss of control” and extreme rage evident in the murders of his suspected victims (71). Smith is thus framed not as a man who does evil things, but as a force of evil itself, aligning with the book’s overarching spiritual conflict.
The marathon nine-hour interrogation at a California hotel serves as narrative evidence of Smith’s cunning. After hours of steadfast denial, he is brought to the verge of a tearful confession when Hilland invokes the memory of his beloved grandmother. However, just as he seems ready to reveal the truth, Smith regains control of the situation by feigning a heart attack, thereby ending the interview. This event demonstrates that conventional investigative techniques are insufficient to defeat him. His ability to evade justice reinforces his role as a near-supernatural antagonist, whose capture ultimately requires the intervention of forces beyond traditional law enforcement.



Unlock analysis of every key figure
Get a detailed breakdown of each key figure’s role and motivations.