61 pages • 2-hour read
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In this chapter, Frankel covers Mistakes 61 to 78, focusing on how women brand and market themselves in the workplace. Frankel emphasizes that career success is not just about hard work but also about visibility, self-promotion, and strategic positioning. Many women assume their efforts will naturally be recognized, but without actively shaping their professional image, they often miss out on leadership opportunities.
One of the key issues women face is failing to define their personal brand. Without a clear articulation of what sets them apart, they struggle to stand out in competitive work environments. This lack of clarity extends to how they introduce themselves, as many provide vague or unmemorable responses that fail to highlight their impact. Similarly, women often downplay their roles or contributions, diminishing their own professional credibility. Instead of confidently presenting their expertise, they take a passive approach, assuming that their work should speak for itself.
Additionally, Frankel highlights the importance of positioning oneself as a valuable resource. Women frequently overlook the consultative nature of their work, not realizing that advising, problem-solving, and relationship-building are marketable skills. Another subtle but significant mistake is using only a first name or a nickname, which can unintentionally reduce professional authority. In workplace settings, confidence is crucial, yet many women wait to be noticed rather than actively showcasing their value. Declining high-profile assignments or avoiding key leadership opportunities further limits their growth.
Another common pitfall is excessive modesty. Women often hesitate to acknowledge their accomplishments for fear of appearing arrogant, yet this restraint can cause them to be overlooked. Social media likewise plays a role in personal branding, and many fail to use it effectively, either by sharing content that damages their credibility or by missing opportunities to network and build their professional presence.
Playing it safe in one’s career is another major misstep. Women frequently hold themselves back by staying in comfortable roles rather than seeking stretch assignments that expand their skill set. Many also fail to claim ownership of their ideas, allowing others to take credit for their contributions. Additionally, working in stereotypically female-dominated roles or departments can limit upward mobility, as these positions often lack visibility and influence. Seeking and responding to constructive feedback is critical too, yet many either avoid it altogether or dismiss it without reflection, missing opportunities for growth.
Women can further harm their professional standing by allowing themselves to remain invisible. Taking on behind-the-scenes tasks without ensuring credit is given for contributions can lead to being overlooked for advancement. Even when gaining new qualifications or shifting career paths, many fail to rebrand themselves, leaving others unaware of their evolving expertise. In addition, Frankel emphasizes the importance of considering one’s professional legacy—how a person is remembered in their field—urging women to take active steps in shaping their long-term impact rather than letting it be defined for them.
By recognizing these 18 branding and marketing mistakes, women can shift from being passive participants in their careers to actively shaping their professional identity. Strategic self-promotion, visibility, and a willingness to step outside their comfort zones are essential for achieving leadership and long-term success.
Frankel explores the ways in which a woman’s voice and communication style affect her credibility. This chapter covers Mistakes 79 to 98, focusing on how speech patterns can either reinforce authority or diminish it. She explains that while content matters, tone, delivery, and confidence often determine how seriously a woman is taken in professional settings.
One major issue Frankel highlights is the tendency to phrase statements as questions, which makes women sound uncertain and hesitant rather than assertive. Similarly, using excessive preambles—long-winded introductions before getting to the point—dilutes the impact of a message. Overexplaining is another common mistake, as it can signal insecurity and cause listeners to lose interest. Instead of trusting that their initial statement is clear, women often feel the need to elaborate unnecessarily, which weakens their authority.
Asking permission when it’s unnecessary is another habit that undermines confidence. Instead of seeking approval for actions that fall within their responsibilities, women should focus on informing others of their plans. Apologizing too often likewise erodes credibility, especially when no real mistake has been made. Additionally, downplaying achievements through minimizing language; using phrases like “I just” or “Oh—It was nothing” (193), can make accomplishments seem less significant than they are.
The use of qualifiers such as “maybe” or “kind of” further weakens statements, making them sound uncertain rather than decisive. Not answering questions directly is another pitfall, as listing multiple possibilities without committing to a clear response can make a woman appear indecisive. Talking too fast is problematic too, since it can signal nervousness and make it difficult for others to absorb what is being said.
Frankel emphasizes the importance of using industry-specific language to establish expertise. Avoiding filler words like “um” and “you know” helps maintain a polished and authoritative presence. Touchy-feely language, such as “I feel” instead of “I believe,” can make women seem less confident in their opinions.
The chapter critiques the sandwich approach to feedback—placing criticism between two compliments—because it can confuse the recipient and reduce clarity. Speaking too softly or at a higher-than-natural pitch can also make a woman seem less authoritative. Similarly, trailing off in voicemails weakens communication, and failing to pause before responding can create an impression of reactiveness rather than thoughtfulness.
Frankel concludes the chapter by urging women to recognize that communication styles must be adaptable. Some professionals respond best to data, while others are persuaded by emotional appeals or action-oriented proposals. Understanding the preferred communication style of colleagues and adjusting accordingly can enhance influence. Finally, she highlights ambivalence and complaining as behaviors that can harm professional credibility. Women who hesitate to commit to decisions or who raise concerns without offering solutions risk being perceived as indecisive or overly negative.
By addressing these communication mistakes, women can project confidence, increase their professional influence, and ensure their voices are taken seriously in the workplace.
In this section, Frankel discusses how women’s behaviors, body language, and speech patterns undermine their professional credibility and offers actionable strategies to project confidence, authority, and executive presence. A defining aspect of Frankel’s approach is her use of analogies and metaphors to simplify complex career concepts. She likens personal branding to corporate branding, drawing comparisons between professionals and well-known consumer products like “Kleenex, Coke, and Google” (173). This analogy underscores the importance of consistency in building a professional reputation, making an abstract career principle more accessible to readers.
Frankel frequently uses anecdotal evidence to illustrate common workplace mistakes. For instance, in Chapter 5, when discussing mistake 62, she juxtaposes two different approaches to self-introduction. Debra, an executive in minority recruitment, presents herself with clarity and confidence at a networking event, which immediately leads to a job offer. In contrast, Frankel observes that many women introduce themselves in a “lukewarm” manner, failing to communicate their value. By juxtaposing these two examples, she creates a clear cause-and-effect dynamic, reinforcing her argument that effective self-presentation directly influences career opportunities.
Similarly, in Chapter 6, she recounts coaching a tall, commanding woman in the defense industry who was mistakenly perceived as intimidating. This executive attempted to soften her image by asking more questions, but her approach backfired because her questions were phrased manipulatively rather than sincerely. This anecdote illustrates how women often adopt communication habits intended to seem less forceful but end up reinforcing negative perceptions instead. Frankel uses this story to segue into a broader discussion about “Couching Statements as Questions” (218), explaining that tentative phrasing diminishes women’s authority and leads colleagues to dismiss their ideas.
Frankel uses humor and satirical phrasing as a rhetorical device to thematically highlight The Influence of Societal Conditioning on Professional Behavior. In Mistake 67, when discussing a female executive who turned down a high-profile assignment, she quips, “Honey, you gotta quit bein’ a girl!” (188). This direct and colloquial style underscores the urgency of her message, and the humor makes the critique more palatable while maintaining an authoritative tone. Similarly, in Mistake 66, she compares suggesting self-advocacy during corporate downsizing to “racing nude across the executive floor” (186). This hyperbolic image highlights the discomfort women often feel in advocating for themselves, reinforcing her central argument that cultural conditioning inhibits women’s workplace assertiveness.
In addition, Frankel integrates expert voices to thematically illustrate Empowerment Through Self-Awareness and Behavioral Change. She frequently references professionals such as Dr. Bruce Heller in Chapter 5, who advises, “You have to look at the workplace as a marketplace” (173). When discussing Mistake 70 and 71, she refers to digital media experts like Ryan Rancatore and Poonam Sagar to discuss social media branding strategies. These external insights give the chapter a broader perspective, demonstrating that personal branding is a recognized and researched discipline. Similarly, in Chapter 6, she references Dr. Albert Mehrabian’s “7%–38%–55% rule” (216), explaining how much of a person’s credibility is derived from nonverbal elements like tone and body language rather than the content itself. By invoking Mehrabian’s research, she provides a scientific foundation for her argument that how women speak impacts their professional perception more than what they say. Additionally, she cites Sylvia Ann Hewlett’s work on gravitas, reinforcing the idea that executive presence is not just about competence but also about how one’s voice and demeanor project authority.
Frankel’s approach to gender critique is pragmatic rather than overtly ideological. She acknowledges systemic workplace biases but focuses on individual agency. This is evident in Mistake 74, where she discusses women working in stereotypically female roles such as administrative assistants and HR professionals. Rather than framing the issue solely as a systemic problem, she offers strategies for women to reposition themselves in male-dominated departments, thereby increasing their career prospects. This aligns with her broader argument that while workplace inequalities exist, women can navigate them strategically rather than resigning to their limitations.
Additionally, Frankel uses contrast as a persuasive tool and to thematically present Strategies for Overcoming Gender Stereotypes in The Workplace. She repeatedly presents ineffective behaviors before revealing more strategic alternatives. For instance, in Chapter 5, when discussing Mistake 69, she examines the behavior of Helena, a director of executive development who downplays her achievements, suggesting that a more assertive approach would have enabled her to turn recognition into a request for additional resources. This pattern of identifying a misstep and suggesting a more effective alternative, reinforces her key message while helping readers recognize and correct their own professional habits.
Similarly, in Chapter 6, in the section on “Using Preambles,” Frankel contrasts the verbose, hesitant statement, “You know, I was thinking about this problem we’re having with productivity…” (221), with a more assertive alternative; “Productivity has been an issue we’ve struggled with for some time now, and I have a proposal for addressing it” (222). The same dynamic appears in her discussion of minimizing words, and qualifiers “Perhaps we should…” (232), both of which she argues weaken a woman’s perceived authority. She systematically dismantles these verbal crutches, demonstrating how they dilute confidence and credibility.
In addition, Frankel uses rhetorical questions to engage readers and prompt self-reflection. In Chapter 6, when discussing permission-seeking behavior, she asks, “Have you ever noticed that men don’t ask permission? They ask forgiveness” (226). This not only highlights a key gendered communication difference but also challenges readers to reconsider their own habits. By forcing readers to confront these patterns, she makes her argument more personal and impactful.
However, Frankel’s emphasis on individual agency and strategic navigation of workplace challenges provides actionable advice, but it risks placing the burden of overcoming systemic biases solely on women. She highlights behavioral changes—such as adjusting body language, avoiding qualifiers, or eliminating minimizing words—as crucial for professional success. While these insights are practical, they assume that women must adapt to male-dominated norms rather than advocating structural change in workplace culture. Her reliance on expert references, such as Mehrabian’s communication model, lends credibility to her arguments, yet it simplifies complex issues by implying that perception alone dictates success. Additionally, while her anecdotes and coaching tips make her advice digestible, they often reinforce the idea that women should modify their natural communication styles rather than challenging why certain behaviors are penalized. By prioritizing strategies that help women work the system instead of pushing for systemic reform, Frankel offers a pragmatic but ultimately limited solution to workplace inequality.



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