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Frankel discusses how appearance influences professional credibility. This chapter covers Mistakes 99 to 113, focusing on how certain habits, grooming choices, and body language impact how women are perceived in the workplace. She argues that while competence is essential, it is not enough—those who look the part of a professional are the ones who advance. Many women resist the idea of being judged on their appearance, but Frankel emphasizes that ignoring these factors can be a career-limiting mistake.
The chapter begins with a discussion on visible tattoos and piercings, which can negatively affect professional opportunities. Despite their growing acceptance, many employers still associate body ink with poor judgment. Frankel shares an anecdote about a former hire who concealed her full-sleeve tattoos during the interview process, only for her poor decision-making skills to later reinforce the initial concerns that visible ink might have raised. She advises women to keep tattoos hidden in professional settings to avoid being unfairly labeled.
Smiling inappropriately is another issue Frankel highlights. Women are often socialized to smile more than men, sometimes at inappropriate moments, which can undermine their authority. She encourages women to be more conscious of when and how they smile, ensuring their facial expressions align with the message they intend to convey. Similarly, taking up too little space—whether by sitting in a constrained posture or standing timidly—can make women appear less confident. Frankel suggests that women should adopt more expansive body language, particularly when presenting or participating in meetings.
Gestures likewise play a crucial role in communication. Using overly small or inconsistent gestures can make a speaker seem unsure, while repetitive or exaggerated movements—like the robotic “karate chop” often seen in politicians—can become distracting. Frankel advises women to use natural, purposeful gestures that reinforce their message rather than detract from it. Finding the right balance in animation is equally important. Speaking too fast, over-gesturing, or displaying excessive energy can make a woman appear anxious, while being too reserved may come across as disinterested or lacking enthusiasm.
Another subtle yet significant habit Frankel addresses is the tendency to tilt the head while speaking. While this gesture can signal empathy in certain situations, it can also make a speaker seem less decisive. She recommends being mindful of when to use it and ensuring that it does not dilute the impact of important statements.
Grooming choices, including makeup and hairstyles, affect professional perception. Wearing too much or too little makeup can either be distracting or diminish credibility. Frankel shares an example of a senior executive who suggested that a highly capable woman might advance more easily if she wore subtle, professional makeup. Likewise, hairstyles should complement a professional image rather than detract from it. Frankel notes that overly long hair can sometimes make women seem less authoritative in male-dominated environments and suggests that shorter or well-styled hair often appears more polished.
Dressing appropriately is another critical factor. Workplace casual policies have blurred traditional business attire standards, but Frankel advises dressing slightly better than the norm to convey professionalism. She emphasizes that clothing choices should align with the culture of the workplace while maintaining a polished, put-together appearance. Accessories should be chosen carefully: Too many or overly flashy pieces can become distractions.
The text discusses several small but impactful habits. Sitting with hands under the table during meetings, grooming in public, or constantly adjusting hair can unintentionally diminish credibility. Frankel advises women to sit forward with hands on the table to project engagement and confidence. Similarly, she warns against wearing reading glasses on a chain, which can unnecessarily highlight aging, and emphasizes maintaining strong eye contact to convey authority and confidence.
Through these insights, Frankel reinforces the idea that how a woman presents herself visually is a powerful factor in professional success. By being more intentional about appearance, body language, and grooming, women can ensure that they project confidence and credibility in the workplace.
Frankel discusses how women’s responses to workplace situations can undermine their credibility and career growth. Covering Mistakes 114 to 133, this chapter highlights how social conditioning, automatic emotional reactions, and ingrained behaviors shape how women respond to challenges, often in ways that work against them. Frankel emphasizes the importance of recognizing these patterns and replacing them with assertive, strategic responses that foster professional respect and success.
One of the key points she addresses is the risk of airing grievances on social media. While it may feel cathartic in the moment, public complaints can backfire, harming reputations and professional relationships. Instead, Frankel advises addressing concerns directly with the involved parties. She also warns against suppressing emotions for too long, as this can lead to explosive outbursts at inappropriate moments, damaging one’s credibility. Rather than letting frustration build up, she encourages women to express their thoughts and concerns regularly in a composed manner.
A recurring theme in the chapter is the tendency for women to undervalue their own knowledge and defer to others’ opinions, even when they are experts in their field. Frankel urges women to trust their own judgment and assert their expertise rather than second-guessing themselves. She likewise critiques the persistence of gendered office roles, such as being asked to take notes, make coffee, or handle administrative tasks. Accepting these assignments reinforces outdated stereotypes, and she advises women to push for fairer task distribution.
In addition, Frankel discusses how women often tolerate inappropriate behavior in professional settings, whether it’s being overlooked for necessary resources, having their requests dismissed, or dealing with unprofessional colleagues. Instead of passively accepting such treatment, she recommends using clear, assertive language to address issues and set boundaries. Similarly, she warns against excessive patience when it comes to career advancement. Waiting indefinitely for promotions or recognition without advocating for oneself can lead to missed opportunities.
Another critical mistake she highlights is accepting dead-end assignments without assessing their long-term impact. Not all opportunities lead to career growth, and taking on tasks with no advancement potential can stall progress. Frankel advises evaluating assignments carefully before committing to them. Additionally, she addresses the common habit of putting others’ needs before one’s own, both at work and at home. Constantly prioritizing others at the expense of personal goals can lead to burnout and resentment. Women should make space for their own aspirations and set boundaries to protect their time and energy.
Denying one’s power is another recurring issue. Many women struggle to acknowledge their influence due to societal conditioning that equates power with masculinity. Frankel encourages redefining power as having control over one’s own life and decisions rather than viewing it as dominance over others. This shift in mindset helps women recognize their own authority and make confident choices. She warns against becoming a scapegoat in workplace conflicts. Taking the blame for others’ mistakes can lead to long-term professional damage. Instead, she advises diplomatically clarifying one’s role and setting the record straight when unfairly accused.
Speaking up in meetings is another area where women often hesitate. Waiting too long to contribute can make them seem less credible and authoritative. Frankel suggests speaking early and consistently to establish presence and leadership potential. She cautions against playing the gender card too soon in workplace conflicts. While gender discrimination is a real issue, she recommends first addressing concerns objectively and looking for solutions before escalating the situation. However, when it comes to sexual harassment, she is firm that no woman should tolerate it. Setting clear boundaries, documenting incidents, and seeking formal support when necessary are essential steps to ensuring workplace safety and respect.
Additionally, the chapter discusses the pitfalls of engaging in email disputes. Written confrontations can easily escalate and be misinterpreted, so Frankel advises keeping professional disagreements offline whenever possible. Similarly, she addresses the challenge of being baited into responding to inappropriate comments or personal attacks. Instead of reacting emotionally, she suggests pausing, assessing the intent behind the remark, and deciding whether a response is necessary.
Finally, she touches on the issue of crying at work. While emotions are natural, frequent crying in professional settings can be perceived as a sign of weakness. Frankel advises women to recognize when they are substituting tears for anger and to find more constructive ways to express frustration. If tears do happen, she suggests excusing oneself and refocusing on problem-solving rather than emotional responses.
Throughout the chapter, Frankel provides practical coaching tips to help women navigate these challenges with confidence. By shifting their responses from passive or emotional to strategic and assertive, women can enhance their professional standing, command respect, and create more fulfilling career paths.
In this section, Frankel focuses on how women’s behaviors, self-presentation, and responses to workplace interactions impact their professional success and offers strategies to enhance credibility, assertiveness, and career advancement.
One of Frankel’s most effective nonfiction techniques is the strategic use of anecdotes, which thematically illustrate The Influence of Societal Conditioning on Professional Behavior. For instance, in Chapter 8, the opening example of a young girl’s socialized response to inappropriate behavior at a movie theater underscores a deeply ingrained cultural norm: Women are conditioned to be polite and nonconfrontational even in the face of serious violations. Frankel does not merely recount this story as a personal tragedy but uses it as a launchpad to discuss how early socialization impacts professional behavior, particularly in how women respond to unfair treatment.
This reliance on anecdotal evidence extends throughout the book, serving as both a strength and a limitation in her argument. Frankel frequently uses storytelling to illustrate her points, often drawing from her own professional experiences or interactions with clients. While this method makes her advice engaging and relatable, it also reveals her own biases, particularly in areas where her views align with traditional corporate expectations. For example, in Chapter 7, her anecdote about the female scientist whose boss recommended she “Maybe she could start wearing makeup” (275), is framed as a valuable career insight rather than a reflection of gendered double standards. She presents this as a choice women must make to advance rather than questioning why such expectations persist. Her discussion of hairstyles (Mistake 106) follows a similar logic, where she recounts the story of a consultant advised to “lose the Alice in Wonderland look” (277), to be taken more seriously in a male-dominated environment. Rather than challenging this feedback, Frankel presents it as pragmatic advice, reinforcing the notion that women must adapt to pre-existing workplace norms rather than reshaping them.
A recurring literary technique Frankel uses is juxtaposition, particularly in her discussion of gendered expectations. She frequently contrasts how men and women respond to workplace situations to highlight implicit biases. In Chapter 8, when discussing Mistake 118, she details how Betty, an experienced consultant, allowed a male executive to override her professional judgment, leading to disastrous results. Frankel does not explicitly state that women are always more knowledgeable or that men always overestimate their expertise, but the repeated examples of women deferring to authority subtly expose a pattern. She further reinforces this theme with direct, assertive coaching tips, such as “Before assuming someone knows more than you, ask a few probing questions to determine his or her expertise” (304). This combination of anecdotal evidence and prescriptive advice ensures that her critique of gendered behavior is not merely theoretical but actionable.
Another key element of Frankel’s rhetorical strategy is her use of corporate and legal references to support her arguments. For instance, in Chapter 8, when discussing Mistake 114, she references the National Labor Relations Board (NLRB) ruling in the case of Dawnmarie Souza to substantiate her warning against airing workplace grievances online. This incorporation of real-world policies and legal precedents strengthens her authority and adds an empirical foundation to her claims. Similarly, in Mistake 129: “Playing the Gender Card” (327), she draws on her background as an equal employment specialist to caution women about the potential repercussions of discrimination claims. She doesn’t dismiss the existence of sexism but pragmatically advises that “poor management is not illegal” (327), urging women to consider alternative strategies before filing formal complaints.
Frankel’s use of humor further engages readers while thematically highlighting Strategies for Overcoming Gender Stereotypes in The Workplace. In Chapter 8, when discussing Mistake 119, she sarcastically comments on how some men justify asking women to perform menial tasks: “Let’s have ______ [fill in the blank with any woman’s name] take notes. She has the best handwriting” (305). This wry observation mocks the absurdity of such gendered assumptions while simultaneously making readers more aware of their own experiences.
Throughout the chapter, Frankel incorporates cognitive reframing as a literary and psychological tool, which thematically reinforces Empowerment Through Self-Awareness and Behavioral Change. In Mistake 124: “Denying Your Power” (316), she recounts Juanita’s struggle with recognizing her influence as a lawyer in a male-dominated firm. Rather than telling Juanita to act more powerful, Frankel helps her redefine power itself, shifting from a traditionally masculine definition (controlling others) to a more personalized one (controlling one’s own choices). This method of reframing entrenched beliefs aligns with cognitive behavioral therapy techniques, which suggests that Frankel is not merely offering career advice but advocating deeper psychological shifts.
While Frankel’s strategies provide practical guidance for women navigating workplace challenges, they also highlight a significant limitation: Her approach prioritizes individual adaptation over systemic critique. Rather than addressing the structural biases that create these obstacles, she places the responsibility on women to modify their behaviors to fit within existing norms. This narrow focus is evident in her coaching tips, which, rather than challenging the inequities women face, reinforce the idea that success depends on conforming to traditional workplace expectations. For instance, in Chapter 7, her advice on makeup includes consulting department store salespeople, subtly endorsing conventional beauty standards rather than questioning their validity. Similarly, her discussion of body language (Mistakes 101–104) encourages women to take up more space, use controlled gestures, and maintain direct eye contact—strategies that align with dominant leadership norms but fail to acknowledge the broader cultural double standards that penalize women for exhibiting the same assertiveness that benefits men. This pragmatic stance acknowledges gendered biases but stops short of challenging them, reflecting Frankel’s overall emphasis on working within the system rather than questioning its foundations.
In addition, Frankel uses contrasting examples to illustrate behavioral missteps, sometimes incorporating pop culture references to reinforce her points. Her comparison of Joan Rivers’ over-the-top gestures to Christine Lagarde’s composed presence highlights the range of acceptable expressions in professional settings, positioning Lagarde as the ideal model of authoritative femininity. Similarly, her critique of “overcarbonation” and “undercarbonation” (Mistake 103) uses the example of Carol Burnett’s exaggerated expressiveness versus Julie Andrews’ restrained demeanor, suggesting that both extremes undermine credibility. By doing so, Frankel implicitly endorses a middle-ground approach, where women should be engaging but not excessive, expressive but not emotional—standards that remain highly gendered in professional evaluations.
Throughout the chapters, Frankel’s tone oscillates between mentorship and sharp critique, at times verging on prescriptive. While her advice is positioned as empowering, the underlying message reinforces corporate conformity rather than challenging systemic barriers. The way she frames women’s unconscious behaviors, whether sitting on their foot (Mistake 108) or tilting their heads (Mistake 104), suggests that these habits are not just personal tendencies but professional liabilities. Her use of declarative statements and rhetorical questions, such as “Do you want tattoos or piercings to be what people are talking about? Do you really want them to define your brand?” (265), positions her perspective as definitive, leaving little room for alternative interpretations. This authoritative approach strengthens the book’s instructional style but limits engagement with the complexities of gendered workplace expectations.



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