43 pages • 1 hour read
Raving Fans: A Revolutionary Approach to Customer Service
Nonfiction | Book | Adult | Published in 1992
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Essay Topics
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How does the story develop certain moods to better convey its conflicts and themes? What does this contribute to the story? Reference specific examples from the text.
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What is Charlie’s function in the narrative? What are the benefits of him being a magical “fairy godmother” as opposed to a business partner offering the Area Manager advice?
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