52 pages • 1 hour read
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This final chapter reframes leadership not as a set of management systems but as a reflection of personal character. The authors identify four traits, humility, determination, courage, and love, as the “missing ingredient” that elevates execution from mechanical compliance to meaningful leadership. Through stories of real executives, they illustrate how personal integrity fuels sustained organizational success.
The authors define humility as intellectual honesty: the willingness to confront uncertainty and listen deeply to others rather than seeking credit. The story of Mike Crisafulli, who refused to celebrate early wins until he understood the data behind them, captures this ethos. Determination, exemplified by leaders like author and public speaker, Beverly Walker, and defense attorney, Michael Stengel, represents the endurance needed to uphold weekly accountability despite fatigue, politics, or crises. Courage, in turn, is the willingness to commit publicly to a Wildly Important Goal even when the outcome is uncertain, as shown in LeAnn Talbot’s transformation of a failing Comcast division. Finally, love, defined as genuine care for people’s growth, anchors the other traits. CEO Colleen Wegman’s leadership at Wegmans demonstrates how care, trust, and belief in others create not just performance but loyalty.
This chapter shifts the focus from process to person. It assumes that execution systems cannot thrive without emotionally intelligent leadership, a position resonant with psychologist Daniel Goleman’s


