Hattie Coleman is a 28-year-old half-British widow who runs the Maple Sugar Inn, a boutique hotel in rural Vermont, while raising her five-year-old daughter, Delphi, alone. Two years earlier, Hattie's husband, Brent, was killed when a brick fell from a building and struck him. Since his death, Hattie has kept the inn running exactly as Brent envisioned, even when his choices conflict with her instincts. That loyalty extends to two difficult employees Brent hired: Stephanie Bowman, a domineering head housekeeper, and Chef Tucker, a volatile executive chef. Exhausted and afraid of confrontation, Hattie clings to Brent's blueprint because changing anything feels like losing another piece of him.
Her closest support comes from Lynda and Roy Peterson, neighboring farmers who supply produce and Christmas trees to the inn. Their adult son, Noah Peterson, has been a steady presence since Brent's death. At a Halloween party a few weeks earlier, Hattie impulsively kissed Noah, and both have been avoiding each other since. The attraction is real, but Hattie feels guilty about having feelings for another man.
In Berlin, Erica Chapman, a successful 40-year-old crisis management consultant, stares at photos of the Maple Sugar Inn, wrestling with a secret decision. She proposes to her two closest friends, Anna Walker and Claudia Price, that they hold their annual book club trip at the inn in mid-December. Anna, a stay-at-home mother of teenage twins in Connecticut, is reluctant to leave her family so close to Christmas. Claudia, a chef in California who is almost 40, is quietly spiraling: Her partner of 10 years, John, left her for a younger woman six months ago, and she was recently laid off. She has lost her passion for cooking entirely. Both women find the choice of a quaint country inn puzzling but agree to go.
Anna's home life reveals her own struggle. Her twins show little interest in family traditions, and her daughter, Meg, declares Erica a "cool" role model for prioritizing career, making Anna feel her years of mothering are undervalued. Anna confides to her husband, Pete, that she dreads the twins leaving for college and fears losing her identity.
The three friends drive to Vermont together. When they arrive at the inn, Claudia and Anna are enchanted by its snow-covered charm, but Erica grips the steering wheel, visibly shaken. At check-in, Erica freezes at a photograph on Hattie's desk of Hattie as a child being swung by her father. Once the friends are alone, Erica breaks down crying and reveals the truth: Hattie's father is also Erica's father. He walked out of the delivery room minutes after Erica was born and never returned. Her mother raised her alone, instilling a deep distrust of depending on others. Two years ago, while clearing her deceased mother's belongings, Erica found a birthday card her father had sent when she was 12, a card her mother never gave her. She hired a private investigator and discovered her father had died but had a second daughter, Hattie, and a granddaughter, Delphi. Shaken, Erica announces she wants to leave the next morning without telling Hattie who she is.
That evening, however, Hattie goes to Erica's room. Having recognized the connection from Erica's intense reaction to the photograph, Hattie confronts her directly, calling her "Madeleine," the name their father chose at birth. Erica corrects her: Her name is Erica. Hattie reveals she has always known about Erica because their father told her everything, carrying deep shame over his abandonment for the rest of his life. Hattie hugs Erica impulsively, but Erica stands rigid. When Anna accidentally mentions they are checking out, Hattie retreats, devastated.
Before Erica can process this, a crisis erupts. Chef Tucker throws a pan at his sous-chef and storms out. Stephanie berates Hattie in front of everyone and declares she will never measure up to Brent. With her daughter crying and her staff watching, Hattie fires Stephanie on the spot, the first decisive step she has taken since Brent's death. Erica shifts into crisis-management mode. Claudia volunteers to run the kitchen, replacing the tasting menu with a "Winter Warmer" comfort food lineup. Chloe, the junior housekeeper, handles housekeeping alone. Anna watches Delphi. The evening service succeeds, and Claudia rediscovers her love of cooking in a supportive environment.
Later that night, Erica visits Hattie's private rooms. Over wine, Hattie explains that their father tried to contact Erica's mother a few years after leaving but was told never to reach out again. When Hattie's mother was pregnant with Hattie, she encouraged him to try once more, resulting in the birthday card. He raised Hattie alone after her mother died a week after Hattie's birth and became a devoted father shaped by remorse. Erica begins to see him not as a villain but as a deeply flawed man who learned from the worst mistake of his life.
The next morning, Delphi appears at breakfast, calls Erica "Aunt Erica," and presents her with a painting of the family at Christmas. Erica announces they are staying the full week. Claudia volunteers to continue as chef, and she and Hattie begin collaborating on the inn's future.
Over the following days, each woman confronts what she needs. Erica goes sledding with Delphi and Anna, crashes spectacularly, and laughs harder than she has in years. The experience prompts her to call Jack, the lawyer she has been seeing casually. She invites him to leave a toothbrush at her apartment, signaling she is ready for a real relationship. Claudia receives a call from John, who wants to reconcile. She recognizes their decade-long relationship was comfortable habit rather than genuine love, firmly declines, and asks Hattie for the permanent head chef position. Hattie accepts immediately.
Hattie's dinner with Noah at a log-cabin restaurant becomes her own turning point. Noah confesses he has wanted to kiss her every day since Halloween but held back because he thought she was not ready. They kiss, and Hattie agrees to a second date, feeling hopeful for the first time in two years.
During a book club discussion of
Her Last Lover in the library, Anna finally breaks down. Pete told her in a phone call that her constant focus on the children leaving makes him feel irrelevant. Anna calls Pete, and they reconnect emotionally. She apologizes and proposes they replace old traditions with new ones, including a trip to Paris after the twins leave for college. She also begins considering a new purpose: starting a children's book club.
As the week ends, Erica reveals she and Jack will return for Christmas. Anna announces her whole family will join them. On Christmas Eve, Noah tells Hattie he loves her and loves Delphi. Hattie says she loves him too, accepting that this new love is not a betrayal of Brent but a gift. Delphi wakes and reveals her secret Christmas wish: She asked Santa for Noah to live with them.
On Christmas Day, the full cast gathers around a shared holiday table. Claudia serves lunch from her new kitchen. Erica sits comfortably as Aunt Erica with Jack beside her. Anna and Pete are at ease. Hattie steps outside to find Noah holding Delphi in the snow. He wraps his arms around both of them, and Hattie closes her eyes, feeling the presence of the child and the man, her present and her future. Lynda suggests Hattie rename the inn "The Book Club Hotel," and Hattie embraces the expanding possibilities of a life she is now shaping on her own terms.