57 pages 1-hour read

The Madness of Crowds

Fiction | Novel | Adult | Published in 2021

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Character Analysis

Inspector Armand Gamache

Inspector Armand Gamache is the novel’s protagonist and the key detective in the mystery. As a highly skilled and experienced homicide investigator, Gamache is intelligent, observant, dispassionate, and able to look at a situation from many different angles. He has an acute understanding of human nature and can notice small details that would go unobserved by many. These character traits are especially important in the context of the novel’s central mystery because Gamache ultimately solves the case without any sophisticated technology or any particularly incriminating evidence. While he does rely on clues such as details about Paul Robinson’s history, Gamache arrives at his conclusion that Abigail killed her beloved friend because he is able to notice behavior and patterns and connect seemingly unrelated events.


In addition to his professional skill as a detective, Gamache is warm, loyal, protective, and caring; he is depicted as lovingly embedded in multiple communities. Because of the novel’s Christmastime setting, many members of Gamache’s extended family are gathered at the home he shares with his wife. This context creates the opportunity for character development and shows that he is a loving spouse, father, and grandfather. He is devoted to the members of the police force who work alongside him and collaborates in caring and respectful ways with Agent Lacoste and Jean-Guy, who is also his son-in-law. Moreover, Gamache is a beloved resident of the Three Pines community who enjoys affectionate friendships with many other residents of the village. Gamache fulfills the role of the hero, as he always strives to protect the community from anyone who would harm others, and he plays an integral role in bringing a killer to justice. However, he is also modest, humble, and disinterested in fame or prestige.


Throughout the novel, Gamache strives to be fair, objective, and unbiased; he acknowledges that he often has a personal and emotional stake in unfolding events, but he always tries to honor his professional obligations and act in an unbiased way. The plot creates tension for his character as he is often torn between what aligns with his personal values (stopping Abigail Robinson from spreading her theories) and his moral obligation for freedom of speech, protecting human life, and considering all possible suspects in a crime. Gamache’s character remains stable throughout the novel because he is ultimately correct: Abigail is revealed to be evil, and her eventual arrest puts a stop to the spread of her claims. He does not have to compromise his principles or reevaluate his assessment. However, Gamache’s decision at the end of the novel does signal that he is a morally complex character who lives according to his own standards. To ensure that the government does not consider following through on any of Abigail’s recommendations, Gamache threatens to reveal the government’s complicity in the deaths of many elderly care-home residents during the pandemic. This “was, he knew, blackmail. But he and his conscience could live with that” (428). This choice reveals that Gamache strives to live with integrity and values his own moral code more than external rules.

Jean-Guy Beauvoir

Jean-Guy Beauvoir is an experienced police detective who has worked closely with Gamache for many years; he is Gamache’s trusted second-in-command, and he is also married to Gamache’s daughter, Annie. Jean-Guy is blunt, honest, and pragmatic. He is deeply loyal to Gamache, and he is also a loving husband and father. Throughout the novel, Jean-Guy experiences a great deal of conflict because Abigail’s controversial ideas force him to grapple with his ambivalence and shame surrounding the experience of being the father of a child with a disability. Since Abigail argues that children born with disabilities should be subject to what she terms “mercy-killing,” Jean-Guy experiences initial revulsion and hatred. He sees Abigail as a direct threat to his child’s well-being. However, his visceral reaction is heightened because he sometimes does feel overwhelmed by the lifelong care that his daughter will require. As Jean-Guy admits to Gamache, “I’m so afraid […] that I won’t love her enough, that I won’t be a good father” (69).


Jean-Guy’s intense and conflicting emotions initially lead him to make rash and potentially dangerous decisions. For example, at the start of the novel, he disobeys direct orders and leaves his post to enter the auditorium while Abigail is speaking. Jean-Guy matures over the course of the novel; rather than hiding his ambivalence as a guilty secret, he experiences catharsis when he shares these feelings first with Gamache and then later with Annie. Once he has acknowledged the complexity of these emotions, Jean-Guy can behave in more measured ways, which becomes integral when Abigail tries to coerce him into shooting her. Jean-Guy refuses to fall prey to her emotional manipulation and chooses to behave logically instead, arresting her so that she can face justice for her crimes. This decision reflects his maturation as a character and the benefits of sharing his emotions honestly with others.

Abigail Robinson

Abigail Robinson is the novel’s primary antagonist. Even before the central murder mystery unfolds, she is a source of tension and conflict in the plot because she advocates for controversial theories in which vulnerable individuals should be subject to so-called “mercy killing.” Abigail appears to be calm, collected, and rational; she can even be charming and likeable. However, Abigail is also extremely stubborn and insistent that her views about the world are correct. She is not interested in how upsetting her arguments can be to others, and she ultimately sees some individuals as inferior to others. Abigail’s true character is revealed as the plot progresses: She always resented her sister, Maria, and believed that the need to care for Maria would curtail her own ambitions. 


Abigail carried these emotions to an extreme and killed her own sister; this tendency to dehumanize others and see them as a burden also manifests later in her life in her theories that some people should die so that there will be more resources for others. Abigail’s cold, callous, and selfish nature is so strong that she will harm even those she loves. Abigail has been friends with Debbie her whole life but once she comes to believe that Debbie might reveal her secret, she murders her beloved friend in cold blood. Abigail is eventually revealed as the killer and the villain of the novel: Once she is arrested, there is no longer a threat that she will continue to spread her theories, which brings a close to the novel’s central conflict.

Colette Roberge

Colette Roberge is a successful academic and a chancellor at the university where Abigail Robinson delivers her lecture. She has been a longtime friend to Inspector Gamache, and she also had a close friendship with Paul Robinson, Abigail’s father. Colette is guarded and shrewd; throughout the novel, it is difficult for other characters to gauge what she is thinking and where she stands. Colette successfully dupes Abigail into believing that she supports Abigail’s theories even though Colette is ultimately working to try to persuade Abigail into abandoning her theories. Colette is also so secretive that she hides the knowledge that Paul Robinson died believing that his daughter was a killer. 


Colette’s enigmatic and reserved nature means that she remains a potential suspect throughout the novel because Gamache finds it extremely difficult to determine what she knows or where she stands. It is eventually revealed that Colette is deeply loyal: Because she promised Paul that she would always take care of Abigail, she has been willing to conceal important information and obfuscate the truth. Colette even makes a last-ditch attempt to claim that she was the one who killed Debbie because she can tell that Gamache has arrived at the truth, and Abigail is going to be revealed as the killer. Colette’s character remains stable throughout the novel; she makes mistakes and acts in morally dubious ways, but she is consistently driven by values of care and responsibility.

Vincent Gilbert

Vincent Gilbert is an important character and one of the primary suspects in the central mystery. Vincent Gilbert is a highly respected physician and human rights advocate; he has worked extensively with disabled individuals. While he has had a positive impact on the lives of many, Vincent Gilbert has a reputation as an “asshole saint”: In person, he is gruff and often rude, and he does not like spending time around other people. He lives in an isolated cabin outside of the main village and largely keeps to himself. However, Vincent can be a passionate and outspoken advocate. When he confronts Abigail Robinson for the first time, he tells her that her claims are “moral insanity” (146).


Because Vincent Gilbert so clearly detests Abigail, he becomes a primary suspect in the murder. He gains additional complexity as a character when a secret from his past is revealed: Vincent once worked in Ewen Cameron’s lab and was aware that cruel experiments were being conducted on individuals without their consent. He has hidden this shameful secret ever since, trying to atone by devoting his life to making the world a better place. While he is genuinely altruistic, Vincent is also proud of his reputation and does not ever want to face the humiliation and shame of having his secret revealed. Vincent is a complex character who would not mind seeing Abigail dead but would also not actively harm her. His character reveals the complex morality that individuals can embody.

Haniya Daoud

Haniya is an important secondary character and an additional suspect in the murder case. Haniya is a young Sudanese woman who was abducted, tortured, and raped in her home country; she was eventually able to escape and became a passionate human rights advocate, but she killed a number of people in order to do so. While Haniya is widely revered for her advocacy, she is curt, abrupt, and unsympathetic toward anyone who has an easy life. She does not value politeness or pretense, and she detests Abigail because of what Abigail advocates for. However, Haniya’s character undergoes significant change because she eventually comes to feel affection for the Three Pines community and softens her stance. At the end of the novel, Haniya returns to Sudan feeling a newfound sense of connection to humanity because of the warmth she has experienced.

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