42 pages 1-hour read

The Tipping Point: How Little Things Can Make a Big Difference

Nonfiction | Book | Adult | Published in 2000

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Chapters 6-8Chapter Summaries & Analyses

Chapter 6 Summary: “Case Study: Rumors, Sneakers, and the Power of Translation”

Content Warning: The section features frank discussions of suicide and drug use.


Gladwell illustrates the ideas he develops throughout the prior chapters by focusing on a few specific cases, including the rise in popularity of Airwalk shoes and the construction of a rumor surrounding a Chinese tourist in America in 1945.


Airwalk was a niche skateboard company with a small, devoted following that exploded or “tipped” in the mid-1990s during its partnership with the advertisement agency Lambesis, which ran numerous print ads for Airwalk in hot spots like alternative magazines. Airwalk’s advertising “was founded very explicitly on the principles of epidemic transmission” (196) that enabled it to tip. Bruce Ryan and Neal Gross’s idea of “the diffusion model” illustrates Airwalk’s gradual success: Innovators are the first to try a new technology or way of doing things; Early Adopters—“opinion leaders in the community” (197)—take it on next; and then the Early and Late Majority people make it mainstream. This language is compatible with Gladwell’s earlier discussion of Connectors, Salesmen, and Mavens, who are responsible for making new things “palatable for mainstream people” (200) by tweaking the original item slightly to make it suitable for the masses.


Connectors, Salesmen, and Mavens operate beyond the spread of new products; they can perpetuate harmful rumors, or they can become unexpected public health heroes. Gordon Allport, the author of The Psychology of Rumor, explains three steps in the distortion of the truth that led a local population in Maine to become convinced that a Chinese tourist in America in 1945 was a Japanese spy. First, details of the man’s life were left out in people’s retelling of his story and his situation. Second, the remaining details of his story were “made more specific” or “sharpened” (201). Finally, the tourist’s story itself was changed to better fit the false narrative of espionage. Connectors, Salesmen, and Mavens do the same things to ideas to make them more contagious; they change ideas “in such a way that the extraneous details are dropped and other are exaggerated so that the message itself comes to acquire a deeper meaning” (203). Gladwell’s discussion of the clean needle program in Baltimore, which became more effective when entrepreneurial Connectors on the streets stored up clean needles and sold them to drug users for one dollar each, further illustrates the unexpected ways that certain people can effectively spread social viruses.

Chapter 7 Summary: “Case Study: Suicide, Smoking, and the Search for the Unsticky Cigarette”

Gladwell explores the phenomenon of teen suicides in Micronesia and the prevalence of teen smoking as additional case studies to illustrate the ways that epidemics work. He argues that something as commonplace as teen smoking “follows the same kind of mysterious and complex social rules that govern teen suicide” (221-222) and that both issues can be understood as social epidemics.


David Philips of the University of California San Diego shows that high-profile suicide can be contagious in specific ways. A newsworthy suicide involving a single-passenger crash results in higher incidences of single-passenger vehicle suicides. In a sense, the original suicide grants permission for the subsequent ones and provides “a highly detailed set of instructions” (224) for other people who are in dire circumstances. Gladwell posits that suicide can be understood as “a private language between members of a common subculture” (225). He observes that in the context of the Micronesian teen suicide epidemic, ending one’s life is “an incredibly expressive form of communication, rich with meaning and nuance, and expressed by the most persuasive of permission-givers” (225). Thus, an influential suicide victim can be understood as the “Tipping Person, the Salesman […] whose experience ‘overwrote’ the experience of those who followed him” (227).


A similar logic exists in the case of teen smoking. Smoking has its “Tipping People” and a “shared language” (228), as in the above examples related to suicide. What he identifies as the smoker personality type—somebody who is more likely to be an extrovert, a partygoer, an impulsive risk-taker with a high sex drive—is the kind of person to whom a teen might be drawn. Thus, cool smokers themselves are the draw for young people to pick up smoking, rather than the allure of smoking itself. In this case, smoking becomes popular because of the contagiousness of the smoker, rather than due to the stickiness of smoking.


Strategies for reducing teen smoking could focus either on making smoking less contagious or on making it less sticky. Reducing contagiousness involves finding ways to prevent the cool Salesmen from smoking in the first place and convincing young people to take their “cues as to what is cool” (238) from other sources; both of these goals are hard to achieve. Controlling the behavior of young people or forcing them to listen to parents is notoriously difficult, in part because the influence of their peer groups is huge. Gladwell points to evidence showing a link between depression and the smoking habit and suggests that “if you can treat smokers for depression, you may be able to make their habit an awful lot easier to break” (246), perhaps through medication. Another strategy is to focus on teen smokers who are only light smokers, as it takes time to develop an addiction. Many people “simply never smoke enough to hit that addiction threshold” (249) to nicotine. Gladwell argues that teen experimentation with smoking isn’t the problem, so that “instead of fighting experimentation,” society should ensure that “experimentation doesn’t have serious consequences” (251).

Chapter 8 Summary: “Conclusion: Focus, Test, and Believe”

Gladwell summarizes two key points related to understanding the spread of epidemics. The first lesson of researching Tipping Points is that “starting epidemics requires concentrating resources on a few key areas” (255-256). For example, Connectors, Mavens, and Salesmen should receive support and attention as they start word-of-mouth epidemics. Second, investigators must understand that “the world—much as we want it to—does not accord with our intuition” (258). Rather, people are influenced by factors that are not always taken into account, such as their immediate environments and small changes in context. The volatility of social changes mirrors the chaos and unpredictably of the individual.

Chapters 6-8 Analysis

The rumor case study and the Lambesis ad campaign demonstrate the vastly different scales, subject matters, and ethical implications of social epidemics. The story of the Chinese tourist as a purported Japanese spy provides an example of an epidemic that is relatively small-scale, localized, and negative in the sense that it was rooted in the perpetuation of falsehoods. Significantly, this epidemic did not involve products or services for sale, unlike many of the examples featured in The Tipping Point. It also shows that Connectors, Mavens, and Salesmen can contribute to word-of-mouth epidemics by using their charisma and unique characteristics in the service of something nefarious.


The Lambesis ad campaign for Airwalk shoes, on the other hand, is very specifically about the promotion of a consumer product and has a global impact. This example ties in with other similar examples, such as the Hush Puppies shoes epidemic, in that both have to do with how “idiosyncratic things that really cool kids do end up in the mainstream” (199). In these cases, Connectors, Mavens, and Salesmen "take the niche information and translate it for the majority” (200) by taking what exists and tweaking it to make it more understandable for the masses. In a less obvious way, this is also what happened with the purported Japanese spy; unique individuals took the information that existed, twisted it, made up new information, and packed it up in an easily transmissible way to popularize a lie. The team at Lambesis did the same thing with shoes.


The two examples of social epidemics in Chapter 7, Micronesian youth suicide and teen smoking, stretch Gladwell’s theories to their limit. The author postulates that participation in a social epidemic can itself be a form of communication for other people in the subgroup who are perpetuating the epidemic. A young Micronesian who commits suicide is communicating something to other young Micronesians, and the teen smoker is saying something to their peers when they light up. Gladwell observes that for this reason, a teen suicide note in Micronesia can afford to be brief and undetailed; anybody in the peer group would know what was being communicated through the action itself, without the need for words. In the case of teen smoking, its association with sophistication, elegance, or any number of other characteristics is tied up in a “shared language of smoking” (228) that is also understood by anybody in the peer group.


Gladwell summarizes his goal for the book and offers his fundamental takeaways in the closing chapter. His conclusion that “Tipping Points are a reaffirmation of the potential for change and the power of intelligent action” (259) reiterates his belief that people can improve their own circumstances if they act smartly. This includes limiting one’s workplace to 150 members to maximize solidarity or making it a priority to keep one's city clean to minimize the opportunities for criminal behavior. Likewise, Gladwell suggests “concentrating resources on a few key areas” (255), such as identifying Connectors, Mavens, and Salesmen and empowering them to spread positive epidemics. People can approach problem-solving in a creative way by “[reframing] the way we think about the world” (257) because “the world—much as we want it to—does not accord with our intuition” (258). This conclusion is rooted in Gladwell’s view that life does not unfold in a cause-and-effect manner, and the elements that drive social epidemics are often overlooked.

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