52 pages • 1-hour read
Roger Connors, Tom Smith, Craig HickmanA modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality Study Guides with detailed chapter summaries and analysis of major themes, characters, and more.
The most central arguments of the book regarding how individuals and organizations should work to get results revolve around this theme. The authors contend that people tend to view accountability as negative, something people only talk about when they want to figure out who is responsible when things go wrong. The authors argue that this approach tends to contribute to a victim mentality because workers who see accountability in terms of finding blame are likely to develop strategies, like concealing problems and finger-pointing, that avoid being held accountable.
Consequently, staying Above The Line is first about transforming one’s understanding of accountability. The authors strive to recast accountability as a positive attribute seen in effective individuals and organizations, from Jack Welch and General Electric to middle-school-age conflict coaches. Their definition further reconceptualizes accountability as a personal choice, which contrasts with a typical view of it as something that is imposed from elsewhere when mistakes are discovered.
For the authors, taking accountability is deeply connected to people’s ability to recognize ownership. The authors suggest indirectly suggest taking ownership means treating something with care as though the person owns it. One example that implies this understanding is when the authors discuss presenting at a conference in Hawaii and witnessing some attendees carelessly drive rental cars over rough beds while they were sightseeing. Because these attendees did not own the cars, they did not treat them with much care as they pursued their immediate goals.
More broadly, the authors think of accountability as connecting past action to present circumstances and present action to future results. Accountability, therefore, allows individuals and organizations to break free of the victim cycle by analyzing their circumstances in terms of their actions instead of viewing themselves as a victim who has been harmed by circumstances outside their control. The authors contend that taking ownership and embracing accountability leads to success. Moreover, the path to getting and staying Above The Line is narrow and requires constant vigilance and continually asking oneself what more can be done.
The authors view the victim cycle and victim culture as threats to organizational and individual achievement, so they spend a lot of time cautioning their readers against it. They also expand this discussion to identify it as a threat at the national and cultural levels. Fundamentally, they believe that the victim cycle represents a flawed worldview. They argue, for instance, that pop culture has encouraged people to focus too much on their traumatic experiences and allow them to define us and therefore hold us back. The authors implicitly recognize that this line of thinking is a controversial one that could leave them open to accusations of victim blaming. To this they counter that there are far fewer true victims than people are often willing to acknowledge, and even in those circumstances, the victim is better off trying to take charge of their life to move forward.
Many of the stories the authors present in which an individual or organization gets Above The Line and out of the victim cycle read like conversion and redemption stories. A company or individual comes to acknowledge the errors of their ways—namely that they haven’t taken ownership for their actions—and through that confession they are redeemed and become capable of getting the results they want. Consequently, these redemption narratives often have religious undertones. As the individual gets Above The Line, they recognize that they were never really a victim. There were ways in which they contributed to their circumstances that they could have seen and done something about. Mike Eagle provides a typical example of this kind of story.
The authors further contend that forces tend to work to drag people Below The Line. They identify six typical kinds of victim cycle thinking in Chapter 2. At the core of all those victim cycle mentalities, the authors imply, people always know exists that a problem exists. The core difference in these mentalities is how people address that problem. In some regards, these approaches exist on a spectrum. At one end, an individual or organization might outright ignore or deny a problem exists, going so far as to hide it even from themselves. At the other extreme, an individual or organization knows full well that a problem exists, and they even know that they are capable of doing something to address it. However, they do not act because they are under the mistaken belief that the issue will simply take care of itself. These are antagonistic forces in the text that, the authors argue, can be overcome via their outlined principles.
The authors sometimes point out that anyone, anywhere can apply the Oz Principle to get results, and they point to examples from the news to make their case. They also speak of all organizations as benefiting from the Oz Principle. However, in reality, and as the bulk of their examples demonstrate, business leaders are their target audience, and it is where the bulk of their consulting experience lies. Even more narrowly, they are often thinking specifically of leaders of organizational management. They encourage leaders to learn how to solicit and utilize honest feedback from those around them, including their subordinates.
In applying the Oz Principle to be an effective leader, the authors’ emphasis is often on what to avoid doing even more than what to do. For example, Chapter 10, the last chapter of the book, explores what the authors regard as the 10 most common issues plaguing businesses today. These issues include everything from poor communication to misalignment and lack of leadership development. Through each of these issues, the authors strive to show how correct application of the Oz Principle helps cure organizations of these ills. For example, to address misalignment, the authors explore how leaders can connect goals and results to individual employee efforts by promoting individual and joint accountability. The text therefore functions as diagnostic, with the titular Oz Principle as the cure.
Of the 10 issues on this list, only one directly addresses employees who are not in leadership. This has to do with entitlement, in which employees get used to receiving rewards (bonuses, for example) regardless of their actual productivity. Even here, the emphasis is that leaders need to do the difficult work of transforming work culture so that everyone recognizes these kinds of perks as rewards for achieving results.
The book argues that at the heart of effective leadership is the twin concepts of ownership and accountability. The authors often point out that effective leaders, even such exemplars as Jack Welch, do make mistakes, but they own up to making those mistakes and take the necessary steps to implement solutions. Moreover, instead of viewing past failures as evidence of victimization, they account for progress by analyzing the past as it relates to results.



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