Plot Summary

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Michael Crichton
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Fiction | Novel | Adult | Published in 1994

Plot Summary

Tom Sanders is a division manager at Digital Communications Technology (DigiCom), a Seattle-based high-tech company secretly being acquired by Conley-White, a conservative New York publishing conglomerate. Sanders oversees the Advanced Products Group (APG), which includes the Twinkle, a CD-ROM drive facing serious production problems at a new factory in Kuala Lumpur, Malaysia. He expects to be named division general manager as part of the merger restructuring. Instead, on a Monday morning, Phil Blackburn, DigiCom's chief legal counsel, informs him that CEO Bob Garvin has appointed Meredith Johnson to the position. Johnson is a younger executive from DigiCom's Cupertino Operations office and Sanders's former girlfriend from roughly a decade earlier. She will oversee multiple divisions, including Sanders's, and has authority to replace any division manager.

Sanders is stunned but tries to accept the decision. Arthur Kahn, the Malaysia plant manager, reports that drives are running far below specifications. Johnson delivers a polished multimedia presentation to the Conley-White executives and afterward asks Sanders to meet her in her office at six o'clock to discuss the Twinkle situation over wine.

That evening, the meeting begins professionally, with Johnson steering the conversation toward minimizing the Twinkle problems for the merger's sake. But she has also had her assistant buy wine and condoms, cancel her next appointment, and lock the door after leaving. Johnson makes sexual advances, escalating from flirtatious remarks to direct physical contact, pushing Sanders's phone away mid-call and kissing him aggressively. Despite his discomfort, Sanders becomes physically aroused and participates for a time. At the last moment, he pulls back and says he does not want to continue. Johnson erupts in rage, hitting him, scratching his chest, and throwing objects. A cleaning woman in the outer office hears Johnson scream that she will kill him.

Sanders takes the ferry home in shock, concealing the encounter from his wife, Susan, an attorney. The next morning, he discovers that Johnson called his house and gave Susan a false meeting time, causing him to arrive late and miss the opening session with the Conley-White executives. Johnson has told the executives the Twinkle problems are serious; when Sanders is questioned, he downplays them, inadvertently contradicting her.

Sanders goes to Blackburn intending to complain, but Blackburn preempts him: Johnson has already accused Sanders of sexual harassment. Blackburn offers him a lateral transfer to an Austin, Texas plant, removing him from the APG division and its lucrative public offering. He refuses to hear Sanders's version, emphasizing that Johnson is well connected and that no one will believe a man was harassed by a woman.

Sanders notices that Johnson is not pressing formal charges, which suggests she has a vulnerability. He sends Susan and the children to Phoenix, then retains Louise Fernandez, an attorney specializing in sexual harassment cases under Title VII, the federal employment-discrimination law. Fernandez warns that his case is weak, that litigation would take years, and that the odds favor Johnson. Sanders decides to fight anyway, using the threat of a public filing to pressure the company during the sensitive merger period.

Garvin, terrified that a scandal will sink the acquisition, arranges mediation before Judge Barbara Murphy. Sanders testifies first, giving a detailed account of Monday evening. Johnson presents an entirely inverted version, claiming Sanders initiated the encounter and became violent. Fernandez dismantles Johnson's testimony: Investigators confirm that Johnson's assistant bought the wine and condoms on her orders, that the assistant locked the door, and that the cleaning woman overheard Johnson shout "You can't leave me like this," not "You can't do this to me." Johnson also went to Blackburn before the Tuesday meeting, not after, contradicting her claim that Sanders's behavior motivated her complaint.

Despite this, DigiCom refuses to settle. Then Sanders realizes that when Johnson pushed his phone away Monday night, the call he was making to the answering machine of Mark Lewyn, a DigiCom division head, actually connected to the machine of an acquaintance named John Levin because Sanders pressed the wrong speed-dial letters. The phone stayed connected, recording the entire encounter on Levin's answering machine. When DigiCom discovers the recording exists, Johnson changes her story in the afternoon session, calling the encounter a "misunderstanding" and admitting she was a willing participant. She argues Sanders's withdrawal was a hostile act, that "men are different" and cannot control their impulses. Fernandez counters that Johnson controlled every element of the meeting and blamed her employee when he failed to comply. DigiCom withdraws from mediation, arguing the tape is inadmissible and threatening to fire Sanders.

Meanwhile, columnist Constance Walsh publishes a thinly disguised attack on Sanders, portraying him as violent and vindictive. Blackburn is later revealed as the source of the leak. Anonymous e-mail messages from someone calling themselves "Afriend" guide Sanders toward a larger discovery: He should investigate Johnson's actions within DigiCom rather than at her prior employers. A database search reveals that ten men who worked under Johnson over four years either resigned or transferred out within months, consistent with serial harassment, though none will testify.

Sanders and Fernandez enter DigiCom's virtual reality Corridor, a system that allows users to navigate databases as three-dimensional environments. Inside the Conley-White database, they observe a computer-generated avatar of Ed Nichols, Conley-White's CFO, deleting expense records from a resort where he met with Johnson during acquisition talks. Sanders realizes Nichols and Johnson are having an affair, which explains Nichols's support for her appointment despite his public opposition to the merger.

Sanders then uncovers files from DigiCom's Operations Review Unit, an internal body that approves operational changes. These files show that Johnson altered the Malaysia plant specifications months earlier, removing automated equipment, downgrading air-handling systems, and switching to cheaper suppliers to demonstrate cost savings to Nichols. The changes made it impossible to manufacture the Twinkle drives to specification. Johnson planned to force Sanders out and blame the failures on him. Most documentation has been deleted, but Mohammed Jafar, the plant foreman who was sent away at Johnson's instruction and was never actually ill, contacts Sanders with critical evidence, including a recorded video call in which Johnson and Kahn discuss their plan.

Thursday morning, Garvin fires Blackburn for leaking to the press. At the formal briefing for Conley-White's CEO, John Marden, Johnson chairs the meeting and calls on Sanders to present. He announces that the Twinkle problems are fabrication failures caused by changes to the production line, not design flaws. When Johnson denies involvement and claims she never visited the Malaysia plant, television footage plays on the screen behind her, showing her inspecting the facility. Sanders distributes supporting memos to everyone at the table. Johnson's defensive speech grows increasingly incoherent, and she accidentally switches pronouns, revealing the projection at the heart of her accusations. Garvin asks her to leave the room.

At a four o'clock press conference, Garvin announces that Stephanie Kaplan, DigiCom's CFO, will be the new Vice President for Advanced Planning. Kaplan is revealed to have been "Afriend" all along, using her son's university computer access to send Sanders anonymous guidance. She tells Sanders privately that she expects to move to Conley-White within two years, at which point he should take over the new company.

Johnson, packing up her office, insists she earned the position fairly and was "screwed by the system." Sanders tells her the system did not screw her but revealed her. A postscript details the characters' fates: Johnson is named a vice president at IBM's Paris office; Blackburn becomes chief counsel at a larger company; Fernandez is appointed to the federal bench and argues that harassment suits are increasingly used as corporate weapons.

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