62 pages • 2-hour read
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As the protagonist of Mistakes Were Made, Zoey Moody is a dynamic, round character whose journey is one of emotional and professional reinvention. A literary agent in exile from her high-powered Manhattan career, Zoey is described as impulsive, disorganized, and fiercely loyal. Seen through Gage’s eyes, she is beautiful, with fiery-red curly hair and a curvaceous figure. Zoey’s hair is a symbol of her creativity and implacable energy, just as the disco ball charm she wears in a necklace signifies perfection through flaws, something “broken, sparkly” (87), creating joy.
Although Zoey is fiercely individualistic, she often indulges in self-doubt because of her past experiences and delayed ADHD diagnosis. Because Zoey initially believes her disorganization is a character trait, she feels like a “failure,” ashamed she cannot manage her life well. This impression has been reinforced by her hypercritical parents. To cope with criticism, Zoey uses sarcastic humor and flippancy as defense mechanisms. Her humor hides her vulnerability, stemming from a lifetime of being made to feel like she is simultaneously “too much or not enough” (439). Zoey’s feelings of low self-worth are amplified by her college boyfriend, Sam, who broke up with her after discovering she could not carry a pregnancy. Zoey also tends to be impulsive, a symptom of her ADHD. Scared of being hurt by a romantic partner, Zoey often flees situations of emotional intimacy, such as her panicked attempt to flee Gage’s house after their first night together, which results in a broken wrist.
It is only when Opal diagnoses Zoey with ADHD that Zoey realizes her disorganization has a scientific basis. Opal’s diagnosis may not be a cure-all, but it is a crucial tool that allows Zoey to begin approaching her life with more self-compassion and effective strategies. It gives context to why she feels life is like “soup and I’m a fork” (438).
The new approach makes Zoey shed some of the lifelong shame she carries. Additionally, Gage’s acceptance of her and the support she finds in Story Lake enable Zoey to recognize her self-worth.
Zoey’s character arc is intertwined with the theme of Redefining Success through Self-Acceptance. After being fired from the prestigious agency Beau Monde, her primary motivation is to orchestrate a triumphant comeback by landing a difficult but bestselling author, Earl Wiggens. This goal represents her desire to reclaim her former status and prove her detractors wrong. However, her forced relocation to Story Lake gradually shifts her perspective. The town, a symbol of healing and second chances, provides a stark contrast to the cutthroat environment of New York. Her reluctant acceptance of a part-time job as the town’s publicist evolves from a financial necessity into a source of genuine pride and purpose. She moves from chasing a problematic, high-status client to investing her energy in nurturing the talent of Opal Mallory, a reclusive but brilliant writer. This transition signifies a change in her definition of success, moving from a pursuit of prestige to a desire for meaningful work and authentic community connection. Her ultimate decision to stay in Story Lake, giving up her Manhattan apartment, marks the completion of this transformation, as she embraces a life built on genuine connection rather than professional vengeance.
Gage serves as the primary love interest of the narrative, a round and dynamic character who acts as both a foil and a steadying presence for Zoey. A contractor and lawyer by trade, Gage embodies responsibility, stability, and a deep-seated commitment to his family and community. His work, which involves building and repairing structures, functions as a symbol for his role in Zoey’s journey: He helps Zoey rebuild her life and provides the practical framework for her to heal.
Handsome and tall, Gage is revealed to be a planner who dislikes change. Gage’s over-reliance on control stems from his trauma over the death in an accident of his brother-in-law Miller. Having experienced that life can catastrophically change in a second, Gage believes the only way to preempt this change is planning. As a character, his journey involves giving up the illusion of control and accepting that life is fundamentally unpredictable. One of the first steps in this direction is his acknowledgement that he is attracted to Zoey, even though she is not the meticulous partner of his dreams. Initially, Gage perceives Zoey as a disruptive, chaotic force, an impression uncomfortably close to Zoey’s reading of herself as a walking disaster. However, as time goes on, Gage realizes that there is far more to Zoey. As he begins to understand her better, he provides her practical support instead of attempting to change her, such as when he brings her salads and offers her tips to manage her ADHD. Gage’s support of Zoey shows that he is an empathetic, non-judgmental partner.
Gage is most challenged when he has to fight the case of Valerie, the woman who inadvertently caused Miller’s accident. Although defending Valerie goes against his notions of justice, he does so on his sister Laura’s request, once again showing his capacity for change. After he yells at Zoey for putting herself in danger to serve his client Audrey, Gage is immediately contrite, realizing that his protectiveness has strayed too far into control. Gage takes stock of his life and makes positive shifts, proving his mettle as a contemporary romantic hero.
Hazel, Zoey’s best friend and sole client, functions as a key supporting character and the catalyst for the novel’s events. As a successful romance novelist whose own story mirrors the plots she writes, Hazel is the reason Zoey comes to Story Lake. Having already navigated her own journey to love and fulfillment with Gage’s brother Cam, she serves as a confidante and a relentless cheerleader for Zoey’s happiness. Hazel’s personality is optimistic, tenacious, and fiercely loyal. She consistently pushes Zoey to confront her fears, whether by encouraging her to take the town publicist job or by matchmaking her with Gage. Her role as an author provides a meta-narrative layer to the story; she often interprets real-life events through the lens of romantic tropes, humorously predicting a “third-act breakup” (474) for Zoey and Gage or seeking inspiration from their relationship for her next book. While she is a round character with a rich backstory, her development is largely static within this novel, as her primary function is to support and facilitate Zoey’s personal and professional growth.
Opal Mallory is a significant minor character who serves as both a client and an unconventional mentor for Zoey. A retired psychologist in her seventies, Opal is a reclusive, grumpy, and cynical aspiring author discovered in Hazel’s writing class. She initially presents a tough, cantankerous exterior, threatening Zoey with her walker and resisting any attempts at professional connection. This gruffness masks a deep grief over the loss of her wife, Alice, for whom she wrote her epic romantasy series. Opal acts as a foil for Zoey; both are highly intelligent women who use a cynical shell to protect a vulnerable core. Opal’s journey from a blocked writer who believes her work has no place in the world to a celebrated debut author with a seven-figure deal mirrors Zoey’s own professional resurgence. Crucially, Opal is the character who diagnoses Zoey with ADHD, providing the key that unlocks Zoey’s understanding of herself. This act of professional insight, born from a place of tough love, cements her role as a pivotal figure in Zoey’s transformation.
The Bishop family, including parents Pep and Frank and brothers Cam and Levi, collectively represents the novel’s core belief in unconditional love and support. As the central family of Story Lake, they embody the town’s welcoming and resilient spirit. Pep and Frank are the matriarch and patriarch, providing a stable, loving foundation that stands in stark contrast to Zoey’s dysfunctional family dynamic. Their immediate acceptance of Zoey demonstrates the theme of Community Support as an Antidote to Individual Failure. The brothers, Cam and Levi, serve as foils to Gage and each other. Cam, Hazel’s fiancé, is grumpy and protective, his rough exterior hiding a deep loyalty. His journey to love with Hazel serves as a recent precedent for the Bishop brothers falling for city girls. Levi, the quiet and broody police chief, is an aspiring writer who offers Zoey another potential client and demonstrates a hidden depth. Together, the family’s boisterous, loving, and occasionally combative interactions provide both comic relief and a powerful model of the belonging that Zoey ultimately chooses.
Laura Bishop, Gage’s sister, is a pivotal minor character whose personal tragedy deeply influences her brother’s worldview and actions. After a tragic accident killed her husband, Miller, and left her in a wheelchair, Laura has become a symbol of resilience and strength. She is fiercely independent and often deflects her family’s concern with a tough, sarcastic demeanor. However, her journey toward physical and emotional healing is a quiet but powerful subplot. Her dedication to working with her trainer, Manny, and her capacity to forge an unlikely friendship with Valerie, the driver responsible for the accident, showcases her immense capacity for forgiveness and forward momentum. Laura’s story provides the central source of Gage’s internal conflict regarding justice and control, and her eventual peace with the situation is what allows him to re-evaluate his own rigid principles. The secret tradition of Gage leaving dimes for her to find serves as a poignant symbol of their bond and his protective love.
The collective residents of Story Lake function as a single character representing the power of community. From the teenage mayor Darius Oglethorpe and the tattooed innkeeper Hana to the agoraphobic web designer Felicity and the gossipy journalist Garland Russell, the town is populated by quirky, supportive, and deeply engaged individuals. They embrace Zoey, flaws and all, from the moment she arrives. They form the “Kick Dominion’s Ass” committee to spontaneously fundraise for her Reader Weekend, show up to help her move, and offer their skills and resources to ensure her success. Their unified, often chaotic, support stands in direct opposition to the isolating, competitive environment Zoey fled in Manhattan. Characters like Emilie Rump, the disgraced former council member, even find a path to redemption within the town’s embrace. This ensemble cast vividly illustrates the novel’s argument that belonging and shared purpose are more powerful than individual ambition, and that a supportive community is essential for healing personal failures.



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