Pippa is a 24-year-old musician temporarily living with her sister in Vancouver. Reeling from a recent breakup with her longtime boyfriend, who also fired her from his musical tour, she plans to abandon her musical ambitions for a stable marketing career. She accepts a job as a personal assistant to professional hockey player Jamie Streicher, harboring a secret high school crush on him while attempting to keep their dynamic professional.

Jamie is a 26-year-old professional hockey goalie who recently orchestrated a trade to the Vancouver Storm to care for his mother. Disciplined, self-reliant, and intensely focused on his athletic career, he tries to avoid personal attachments. His carefully structured life shifts when he adopts a stray dog and hires Pippa—a girl he secretly admired in high school—as his assistant.

Zach is a working musician and Pippa's high school sweetheart who recently fired her from his tour and ended their relationship. He is ambitious and highly dismissive of Pippa's musical talents, severely damaging her self-confidence in the process.

Hazel is Pippa's older sister who works as a sports physiologist for the Vancouver Storm and teaches hot yoga part-time. She provides Pippa with a place to live after her sudden breakup and serves as a supportive confidant. Unlike Pippa, Hazel approaches relationships casually and pursues her personal dreams without worrying about conventional stability.

Donna is Jamie's widowed mother, living in a suburb of Vancouver. Following the tragic death of her husband when Jamie was an infant, she has struggled with anxiety and depression, sometimes relying heavily on her son for support. She is a loving mother who quickly warms to Pippa.

Rory is a professional hockey player and the son of an NHL Hall of Famer. He is Jamie's childhood best friend turned bitter rival. Aggressive and arrogant on the ice, his presence frequently tests Jamie's focus, though he shows a more charming side in social settings.

Tate is the head coach of the Vancouver Storm hockey team. He wants Jamie to integrate better with the team and encourages him to find an assistant to manage his life off the ice, hoping it will improve Jamie's focus during games.

Erin is Jamie's former girlfriend from when he was nineteen years old. Their relationship ended poorly, leaving Jamie with lingering guilt about his impact on her modeling career and a deep reluctance to enter new romantic commitments.

Hayden is a professional hockey player and one of Jamie's teammates on the Vancouver Storm. He is friendly and welcoming, helping to bridge the gap between the isolated goalie and the rest of the team.

Layla is a musician with long platinum hair who replaces Pippa both professionally on tour and romantically in Zach's life. She performs songs that Pippa originally co-wrote.

Daisy is a stray dog that Jamie rescues near his apartment. Taking her in is his first step toward accepting responsibility for a living creature outside of his mother and his hockey career, prompting him to officially hire Pippa to help care for her.

Ivy Matthews is a highly respected music producer whom Pippa idolizes. She represents the pinnacle of Pippa's musical aspirations and the professional success she is afraid to reach for after being rejected by Zach.

Rick Miller is a famous former hockey player and Rory's father. During Jamie and Rory's childhood, he served as a hockey mentor to both boys, known for his relentless aggression on the ice.

Jordan is a bartender at the Filthy Flamingo, a local dive bar frequented by the Vancouver Storm. Ironically, he harbors a strong dislike for hockey, providing a contrasting environment for the players.