A modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality Study Guides with detailed chapter summaries and analysis of major themes, characters, and more.
Summaries & Analyses
Quizzes
Reading Tools
Meet the key characters, with insights into their roles, motivations, and relationships—spoiler-free.
An older, past-his-prime real estate salesman desperate to keep his position at the firm. He relies on his past reputation as "The Machine" but currently struggles to close sales, a failure that leaves him broke and emasculated. He faces immense pressure from the ongoing office contest where the bottom two earners will be fired, driving him to act out of sheer desperation.
Employee of John Williamson
Coworker of Richard Roma
Coworker of Dave Moss
Coworker of George Aaronow
Subordinate to Mitch
A resentful and aggressive real estate salesman who currently holds second place in the office rankings but has not closed a contract in a month. He harbors deep animosity toward the company's management, believing they exploit the sales force to line their own pockets. He frequently devises schemes and hypotheticals to fight back against the firm's strict quotas.
Coworker of George Aaronow
Coworker of Shelley Levene
Rival of Richard Roma
Potential partner of Jerry Graff
Employee of John Williamson
An anxious and unsuccessful salesman lingering near the bottom of the office leaderboard. Unlike his more aggressive peers, he lacks the manipulative edge required to coerce reluctant clients. He frequently displays nervous energy regarding his job security and struggles to mask his discomfort in high-pressure situations.
Coworker of Dave Moss
Coworker of Shelley Levene
Coworker of Richard Roma
Employee of John Williamson
Questioned by Baylen
The office's top-performing salesman, exuding a charismatic and seemingly unflappable confidence. He uses philosophical musings and an aggressive charm to disarm potential buyers. Because he sits comfortably at the top of the contest board, he temporarily avoids the desperation haunting the other men, though he maintains a ruthless competitive edge.
Salesman for James Lingk
Antagonistic coworker of John Williamson
Coworker of Shelley Levene
Rival of Dave Moss
Coworker of George Aaronow
The pragmatic, stoic manager of the real estate office. He is responsible for distributing sales leads according to the strict instructions of the firm's owners. Because he has never been a salesman himself, the sales team frequently insults his manhood and competence, though he absorbs their abuse with a detached professionalism.
Manager of Shelley Levene
Manager of Richard Roma
Manager of Dave Moss
Manager of George Aaronow
Employee of Mitch
Employee of Murray
Assists in investigation Baylen
A quiet, impressionable man who becomes the target of Richard Roma's real estate pitch. He is drawn in by Roma's confident masculinity and philosophical bluster, though he must balance the salesman's pitch against his own family's financial decisions.
Customer of Richard Roma
A police detective called in to investigate a burglary at the real estate office. His presence adds intense pressure to the already stressed salesmen, as he insists on questioning each of them individually about the stolen leads.
Assisted by John Williamson
Investigator of Dave Moss
Investigator of George Aaronow
Investigator of Shelley Levene
An unseen former firm employee who struck out on his own, buying lists of nurses to use as sales leads. He represents an alternative path to the ruthless corporate structure, making him a figure of envy and opportunity for the disgruntled salesmen.
Former coworker of Dave Moss
One of the unseen owners of the firm. Along with his partner Murray, he dictates the harsh terms of the sales contest and the distribution of leads, extracting maximum profit while pitting the salesmen against one another.
Employer of John Williamson
Employer of Shelley Levene
The second unseen owner of the real estate firm. He and Mitch maintain a tight grip on the company's resources, offering a Cadillac to the contest winner while threatening the lowest earners with immediate termination.
Employer of John Williamson
Employer of Dave Moss