Jolene is a 33-year-old administrative technician in the accounting department at Supershops Incorporated. She lives a solitary life in Calgary, often turning to alcohol to cope with the unresolved trauma of her high school best friend's death. At the office, she maintains a cynical and judgmental attitude toward her coworkers, frequently typing hidden insults in her emails. Her routine is disrupted when a technical error grants her administrative access to everyone's private communications, giving her unchecked insight into her colleagues' daily lives.

Cliff is a newly hired human resources analyst at Supershops who relocated to Calgary to help care for his grandmother. He decorates his office with pop culture memorabilia and frequently offers baked goods to employees as a gesture of goodwill. Despite his sensitive nature, his role requires him to enforce corporate rules and administer disciplinary actions, putting him at odds with his desire to genuinely help people.

Gregory is the boss of the regional Supershops office. He is egotistical, inappropriate, and highly focused on corporate restructuring to eliminate jobs. He treats his employees as disposable assets, fostering an environment of fear and competition while simultaneously hiding his own unethical behavior.

Rhonda is the lead accounting administrator at Supershops and serves as Gregory's assistant. Nearing retirement age, she struggles to adapt to changing digital workflows and prefers physical paperwork. She projects the image of a proud mother and dedicated employee, leading the office Morale Boosters committee to maintain a sense of importance.

Armin is a young accounting employee at Supershops who frequently zones out at his desk. He harbors intense stress over his mother's terminal illness and desperately wants to make his parents proud. To give them peace of mind, he invents an elaborate fiction about his professional success and romantic life, a lie that rapidly spirals out of his control.

Caitlin works in the accounting department at Supershops in a role parallel to Jolene. She projects a flawless, confident image, treating the office as a stage to build her personal brand. Beneath her heavily curated social media presence, she relies on daily self-affirmation passwords to manage insecurities about her career and personal life.

Leila is Jolene's mother, a woman who moved to Calgary to remain close to her daughter after a family tragedy. She regularly checks in on Jolene, asking pointed questions about her career and dating prospects. She deeply wants her daughter to be happy but often overwhelms her with unannounced visits and aggressive matchmaking attempts.

Albert is Jolene's father. He maintains a quieter, more reserved presence compared to his wife. He often defers to Leila during family interactions, content to watch golf on the couch rather than press his daughter for details about her personal life.

Miley is a twelve-year-old girl who lives in Jolene's apartment building. She faces neglect at home and rejection from her peers, leading her to seek attention from adult neighbors. She attempts to act older than she is to fit in, though her vulnerability remains obvious.

Ellie was Jolene's best friend during high school. Her accidental death following an underage drinking incident caused a permanent rift in Jolene's life. Though she only appears in memories, her absence profoundly shapes the narrative.

Kyle is a man from Jolene's hometown who bullied her during high school. He has recently moved to Calgary and inserted himself into the Supershops social circle. He maintains a charming exterior that masks a cruel and controlling personality.

Carl is Rhonda's adult son. He struggles with personal demons and remains entirely dependent on his mother for financial bailouts. He rarely contacts his family unless he requires money.

Larry is a longtime Supershops employee who has grown deeply insecure about his job stability. His tenure at the company has left him bitter and defensive regarding the younger staff members.

Grace is Cliff's sister. She is welcoming and informal, easily inviting strangers into their family activities. She helps care for their grandmother in Calgary.

Lisa is Cliff and Grace's grandmother. She raised them both and is currently recovering from a major surgery, prompting her family to relocate to support her.

Garret works closely with Gregory at Supershops. He acts as an enforcer of the toxic office culture, aligning himself with management to protect his own position during potential layoffs.

Armin's mother is a Persian woman currently undergoing cancer treatment. She places heavy cultural expectations on her son regarding marriage and career success, unaware that he is lying to her.

Armin's father is a proud man who expects strict adherence to cultural traditions and professional achievement from his child.