Viv is a physically imposing, twenty-two-year veteran orc adventurer who decides to abandon her bloody lifestyle. She relocates to the city of Thune with a mysterious artifact called the Scalvert's Stone, and she dreams of opening the city's first coffee shop. She attempts to curb her aggressive instincts and leaves her great sword, Blackblood, unused as she adapts to civilian life.

Tandri is a succubus with short black hair who answers Viv's job advertisement. She attended the local thaumic university, Ackers, but left to escape prejudiced assumptions about her demonic nature. She provides critical business sense and marketing strategies for the new café, and she becomes essential to its success.

Cal is a wiry, quiet hobgoblin with exceptional talent for woodworking. He is accustomed to being shunned by human society due to his goblin heritage and usually prefers to work alone. He takes on the massive project of converting Viv's ruined livery into a functioning café, and he utilizes clever engineering to solve construction challenges.

Fennus is an aristocratic elf and member of Viv's former adventuring party. He possesses a condescending demeanor and holds prejudiced views against orcs, frequently making thinly veiled insults. He harbors suspicions about Viv's sudden retirement and the artifact recovered from their final quest.

The Madrigal is an influential crime boss who controls a protection racket over the businesses in Thune. Her organization expects monthly tribute from local shop owners in exchange for safety. She operates through a network of enforcers who make demands on her behalf.

Lack is a well-spoken stone-fey man who wears worn clothing. He serves as an enforcer and representative for the Madrigal's organization. He routinely visits Viv's property to demand protection money, and he employs polite but clear threats to enforce compliance.

Amity is a large, shaggy dire-cat the size of a wolf. She wanders into the coffee shop and decides to make herself comfortable. She largely ignores the patrons while occasionally accepting treats, and she serves as a menacing but entirely independent fixture of the business.

Thimble is a rattkin whose fur is often dusted with flour from his culinary work. He starts as a quiet customer ordering lattes before Viv notices his baking background and hires him. He begins supplying the shop with oversized cinnamon rolls and creates custom pastries designed to pair with coffee.

Hemington is a well-dressed student at Ackers, the local thaumic academy. He initially visits the café purely to study the magical ley lines crossing through the property. He eventually becomes a paying regular and utilizes his academic skills to assist the shop.

Pendry is a large, nervous man who looks more like a farmhand or stonemason than a musician. He tentatively asks to play his lute in the café. He experiments with unusual musical styles before finding his rhythm as an entertainer.

Durias is a polite gnome who becomes an early regular at the café. He often sits alone at a table, where he plays games of chess against an invisible opponent.

Laney is a resident of Thune who lives across the street from Viv's property. She provides Viv with early information about the neighborhood's dynamics and becomes a supportive neighbor to the new business.

Roon is a dwarf and member of Viv's former adventuring crew. He runs across Viv by chance while visiting his brother in Thune and decides to deliver her new coffee equipment personally to see her new life.

Gallina is a gnome from Viv's old adventuring party. She is fiercely loyal but struggles to understand Viv's desire for a peaceful, non-violent lifestyle, frequently suggesting lethal solutions to business problems.

Taivus is a stone-fey member of Viv's former adventuring party. He possesses a calm demeanor and leverages his connections within Thune's underground network to arrange important diplomatic meetings.

Ansom is a local man who spends his days drinking in taverns. He is the owner of the dilapidated livery that Viv purchases to start her coffee business.

Kellin is an associate of the Madrigal who previously attended Ackers university with Tandri. He holds an unhealthy obsession with the succubus and uses his position in the local protection racket to intimidate her at work.