Sophie Pattison is a 37-year-old freelance sound technician who has worked at a literary festival since 2007, mic'ing authors for their stage appearances and remaining invisible to them. An unwritten rule governs the crew: Never engage personally with the writers. Sophie's marriage to Paul ended four months ago when he told her it was over while she was in the shower, offering her his vacant investment flat at a nominal rent. She now lives alone, struggling with loneliness and the quiet shock of her new circumstances.
At the closing-night tech dinner, Philip, the artistic director, asks the crew which authors they would like at future festivals. Sophie delivers a list ending with a famous author who is also a former actress. On the bus home, she searches the author's quotes online and is viscerally moved by their precision in describing her own emotional pain. Over the following weeks, she immerses herself in the author's podcasts. The author's warm, certain voice becomes both emotional shield and surrogate companion, and Sophie constructs elaborate fantasies of meeting her backstage.
Sophie's brother Laurie, a mechanical engineer, gently reveals that Paul is now with a single mother and plans to adopt her young son, meaning Paul will become a father despite never having wanted children with Sophie. At Chapter & Verse, her local independent bookshop, Rob and Cass, the booksellers and Sophie's friends, discover that the author has a new novel called
Human Beings forthcoming. Cass gives Sophie an advance galley, an early review copy of the unpublished book, which becomes her most treasured possession.
This private devotion carries Sophie through a formless period of little work and deep isolation. At a barbecue at Laurie's house, she retreats to the bathroom in distress when a guest mentions
Human Beings. Sitting on the floor, she realizes her feelings are not a crush but love for a person she has never met.
A turning point arrives when Philip asks Sophie to step in as temporary head of production because Annaliese, the current head, has fallen ill abroad. Sophie accepts and throws herself into the demanding work. She also tries to locate Fraser, a former colleague she remembers as the best sound technician she ever worked with, a fellow reader who once stumbled on stairs while stowing a copy of
Persuasion in his satchel. Her attempts through multiple channels fail.
Philip's next email delivers a shock: The replacement for the headliner who has contracted Covid is Lilac Dunne, the very author Sophie nominated at the tech dinner, whose name is now revealed. Sophie spirals into panic. She prepares the venue with obsessive care, scrubbing corridor walls with bleach and addressing longstanding issues: the salmon-colored mic headsets that are not discreet on authors of color and the deep armchairs that force women to sit uncomfortably onstage. When the budget covers only one fix, she chooses the microphones and resolves to buy replacement armchairs herself.
Annaliese returns to reclaim her role, leaving Sophie demoted but still assigned to Lilac's solo event. An impulsive haircut gives Sophie a rare experience of sustained physical care, and the confidence it restores causes her to walk automatically back to her former house. There she encounters Paul, his partner Minette, and Minette's son Lester for the first time. Minette is warm and disarming, and pressures Paul into ordering Sophie's armchairs.
On the day of the event, Sophie is the only crew member backstage when Lilac arrives with her publicist Harriet. She mics Lilac in near-silence, her hand trembling. Disaster follows: Soup spills onto Lilac's trousers, and Annaliese commandeers Sophie's expensive black trousers for Lilac to wear onstage, leaving Sophie in borrowed oversized leggings. When hail drowns out the headset microphones, Sophie must carry handheld replacements onstage before 800 people. Because the loose leggings prevent her from hurrying, she walks upright and steady rather than in the anxious tiptoe typical of backstage workers. Lilac looks at her briefly when Sophie places the mic in her hand.
After the event, Lilac speaks to Sophie at length for the first time. They share a taxi and end up at dinner across from Sophie's flat, discussing books. Lilac tells Sophie she is "intrigued" by her (213). The next day, Lilac invites Sophie to collect her trousers at a friend's house and presses her to tell the full story of her marriage. Sophie describes meeting Paul, his brother Adam's severe addiction, and the literary bond she and Adam shared, reading Dickens together on winter afternoons. She recounts Adam's murder, the in vitro fertilization cycles that included a pregnancy she lost after nine weeks, and Paul's declaration on the night of the funeral that he would never look after anyone again. Lilac observes that Paul's reaction was not grief but exclusion: He found that Sophie and Adam inhabited a world of books without him in it.
Lilac calls the next morning after Sophie mentions that leaving a sect is sad. Sophie reveals she grew up in the Fellowship of the Lamb, a religious community on a thousand-acre farm with strict rules prohibiting television, radio, dancing, and all books except the Bible. Lilac wants the material for her novel and proposes they visit the still-active community. Sophie agrees but emails that night to cancel, unwilling to expose her family's history for literary material. Lilac replies coolly that she will set the novel in a prison instead. Sophie later learns that Lilac visited Chapter & Verse and left a signed copy of
Human Beings inscribed: "I've never met someone who tried so hard to be happy by being kind" (288).
Sophie races to the airport. Standing outside the velvet ropes of business class, she confesses her love. Lilac tells Sophie she recognized the feeling from the beginning and that Sophie is not the first reader to fall in love with her. Lilac says attention is not the same as love and gives a short, cold reply. Sophie leaves the airport alone.
Her lowest point follows. She gets drunk for the first time at a post-festival party, staggers home along a dark canal, and the next morning throws the galley in the bin and deletes every podcast. At her best friend Emma's birthday dinner, she confesses the entire story, including what she had withheld: At the airport, Lilac took Sophie's face in her hands, kissed her, and said, "There. Everything you wanted" (327), before ordering her back to work. Emma responds with compassion, telling Sophie that falling in love with someone unavailable happens often and burns off when it is partly imagined. The next morning, Emma suggests Sophie's upbringing may draw her toward powerful, controlling people. She also finds Sophie's copy of
Brideshead Revisited in her car, open to a line Sophie underlined: "From being agreeable, he became indispensable to her" (330). Sophie realizes the passage describes not Lilac but Fraser.
Sophie tries to find Fraser earlier through multiple channels without success. She encounters him by chance in a hardware store on pack-down day. He explains he was away caring for his mother after a serious car accident; his mother later died, and Fraser stayed to prepare her house for sale. He helps Sophie return the Ikea armchairs, and they share meatballs at the café, singing at full volume in his van on the drive home. They become friends, then best friends. Fraser helps Sophie move to a better flat, and she takes a job at the bookshop. In the novel's final pages, the narrative shifts to a speculative, gently metafictional register, proposing what one reader might decide: that Fraser has always been in love with Sophie, and that one day she might feel the desire to kiss him, and he would kiss her back. The resolution is offered as a possibility rather than an enacted event.