A curious and empathetic nine-year-old who befriends Carl and becomes the catalyst for change in his isolated routine.

The pragmatic manager of the City Gate bookshop who views Carl’s delivery service as inefficient and outdated.

A wealthy recluse living in isolation, whose interactions with Carl and Schascha gradually bring him into the community.

A woman in an abusive marriage who finds solace in reading, seeking escape and support from those around her.

A retired schoolteacher with a playful spirit, whose grief keeps her reclusive until she finds new purpose.

A physically strong yet illiterate man, who hides his secret until he receives the community's help to learn.

A man dedicated to reading aloud to workers, who struggles with sharing his own creative work.

Carl’s former boss, representing the traditional bookselling ethos focused on community and personal connection.

A grieving widower whose protective nature evolves to embrace the community surrounding his daughter.