Abigail is the manager of the Passage Inn who moved to the mountain town of Cutter's Pass a decade ago. Processing the loss of her mother, she relates to grieving visitors but struggles to break into the tight-knit circle of local residents. She balances her professional duties with an insatiable curiosity about the town's history of missing persons.

Celeste owns the Passage Inn and enjoys early retirement while leaving the daily management to Abigail. As a widow and lifelong fixture of Cutter's Pass, she holds significant influence among the locals. She is deeply protective of her business and treats Abigail with maternal affection.

Trey travels from the city to the secluded town of Cutter's Pass to search for his missing brother. Unaccustomed to the wilderness and driven by guilt over their strained relationship, he immediately begins asking uncomfortable questions. He relies on Abigail to help him interpret the locals' guarded behavior.

Landon is an investigative journalist who stayed at the Passage Inn under the pretense of writing a novel. In reality, he was researching the town's notorious history of missing hikers before vanishing without a trace.

Cory is a lifelong resident of Cutter's Pass who profits off the town's grim history by operating walking tours. He uses his charisma to charm visitors while dodging serious inquiries about the disappearances. His guarded nature creates friction with outsiders trying to learn the truth.

Georgia works alongside Abigail at the Passage Inn, having moved to town a year ago to escape personal grief. She is highly anxious about safety and relies heavily on communication to feel secure. She remains distinctly on the periphery of the town's social circles.

J. Harris Donald is a repair technician who resides on family land just outside of town. He presents a steady, helpful demeanor to the community and maintains a stable home life with his wife and young daughter. His technical skills keep the town's infrastructure functioning.

Patrick serves as the sheriff of Cutter's Pass and commands immense respect from the permanent residents. He participated in the early search parties for missing hikers and takes his duty to protect the community extremely seriously.

Ray co-owns the Last Stop Tavern and belongs to the older generation of lifelong locals. He holds the town's history in high regard and sometimes disapproves of his son's flippant attitude toward the missing persons cases.

Marina runs the Last Stop Tavern alongside her husband and acts as a central hub for town gossip. She pays close attention to visitors and fiercely defends her family's standing in the community.

Rochelle is Sheriff Patrick Stamer's diligent assistant. She is highly protective of the town's core residents and views outsiders, even long-term ones like Abigail, with thinly veiled suspicion.

Jack works at a local outdoor gear shop and belongs to the tight-knit younger demographic of Cutter's Pass residents. He moves comfortably within the inner circles of the town.

Sloane is Abigail's best friend and a former river guide who recently relocated to Virginia to start a new business. The two maintain a tradition of sending each other regular photo updates.

Alice is a college senior who disappeared from Cutter's Pass in 2012. Her sudden separation from her hiking group remains a popular subject of speculation among trauma tourists.

Farrah is a nature photographer who vanished near the Shallow Falls trailhead in 2019. Her missing camera and unusual winter photography become focal points of intrigue.

Brian is the charismatic leader of a group of four friends who vanished in 1997. Known for pushing his peers to live dangerously, his impulsive decisions defined the group's fateful trip to Cutter's Pass.

Neil is one of the four young men who disappeared on a hiking trip in 1997. Like his companions, his vanishing point near Shallow Falls cemented the town's notorious reputation.

Jerome is a member of the Fraternity Four, a group of childhood friends who went missing during a summer vacation to Cutter's Pass in 1997.

Toby is one of the Fraternity Four. He and his friends traveled to the North Carolina mountains together, completely unaware of the events that would follow.

Vincent is Celeste's deceased spouse. He shared her vision for building the Passage Inn and is remembered with deep respect by the long-term residents of the community.

Quinn is the sister of Alice Kelly. She runs an online account dedicated to finding answers about her sibling's disappearance and connecting with anyone who might have clues.

Samantha is married to the local repair technician. Living on the outskirts of town, she feels isolated and relies heavily on her husband's advice for socializing.

Elsie is the three-year-old daughter of Samantha and the local repair technician.

Sylvie is the daughter of a local outdoor adventure business owner. She embodies the town's chatty nature, quickly spreading news about new arrivals.