A compassionate staff member at Upward Bound known for his quiet competence and empathy, particularly in understanding nonspeaking clients’ needs without relying on spoken communication.

A college student working as a summer lifeguard at Upward Bound, whose perspective evolves from uncertainty to a deeper understanding and empathy for the clients she supervises.

A young man with cerebral palsy whose rich internal life and sharp intellect are often obscured by communication barriers, revealing the limitations of relying solely on spoken communication.

The director of Upward Bound, characterized by his focus on institutional routines and appearance over the individual needs of clients, often creating conflicts within the center.

A nonspeaking client whose actions at Upward Bound reflect themes of misunderstood communication and the need for familiarity and comfort.

Walter’s mother and main advocate, who supports his development by recognizing his intelligence and facilitating alternative communication methods.

A fellow staff member whose approach balances between attentive care and routine-based support, demonstrating competence and kindness.

A Target employee whose shifting perspective reflects growing empathy and understanding of disability and communication differences.

A client at Upward Bound who shares a meaningful bond with Walter, illustrating the development of connections beyond spoken communication.

A client whose repetitive scripting highlights the theme of speech patterns not reflecting a person's full maturity or understanding.