Simon is a poor rural shoemaker in late-Imperial Russia who works hard to provide for his family. Despite facing severe poverty and the frustrations of uncollected debts, he possesses a strong underlying conscience. He struggles with the practicalities of survival versus his innate generosity, ultimately deciding to help a freezing stranger he finds at a local shrine.

Matryona is Simon’s wife and the pragmatic manager of their household resources. She oversees the distribution of food and clothing, a heavy burden given the family's precarious financial position. Though she is initially quick to anger when Simon returns home without coat materials and with an unexpected guest, her deep faith allows her heart to soften toward those in need.

Michael is an unhoused stranger taken in by Simon and Matryona. Arriving with nothing and claiming only that God has punished him, he largely keeps his past a secret. He begins working as Simon's assistant in the shoemaking business, displaying quiet dedication, fast learning, and occasional moments of uncanny intuition about the people who visit the shop.

The gentleman is a wealthy, finely dressed lord who brings premium materials to Simon's shop. He is physically imposing, severe, and strictly focused on his own material needs. He expects his orders to be followed perfectly, threatening Simon with prison if the boots lose their shape.

A well-off woman from a neighboring village who brings her two young charges to Simon's shop. She stepped in to care for the girls when they were left orphaned as infants. Despite having no blood relation to them, she raises the children with deep maternal love and devotion.

Two young sisters left orphaned shortly after their birth following a family tragedy. They are raised by a kind woman from their village and brought to Simon's shop to be fitted for new shoes.

An employee of the wealthy gentleman who travels with him to the shoemaker's hut. He handles the practical communications and errands between his master and the tradesmen they employ.

A local merchant who sells materials for winter clothing in the village. He operates on strict business principles and refuses to sell goods to Simon on credit, prioritizing commerce over community charity.

A local resident living near Simon and Matryona. This person assists the struggling family by generously providing them with bread when their resources run completely dry.