Ariel is a trust-fund heiress and office manager at her family's security camera company, Chime Co. As a single mother to four-year-old Buzz, she prefers spending her free time crafting pieces at her glass-blowing studio rather than focusing on her corporate job. She is emotionally destabilized when she receives a text message requesting a meeting from her supposedly deceased boyfriend, Drew.

Drew is a former military veteran and programmer who worked at Chime Co. five years ago. He is the father of Ariel's son, Buzz, though he disappeared before learning about the pregnancy. He uses a prosthetic leg following an injury in Syria. He holds strong moral convictions and struggles with his transition to civilian life while keeping parts of his past hidden from Ariel.

Ray is Ariel's uncle and the current head of Chime Co. following his brother Edward's death. He presents himself as a supportive, warm figure in both Ariel's and her mother's lives. He frequently checks in on Ariel's well-being and manages the family's affairs with a seemingly benevolent demeanor.

Zain is a skilled programmer at Chime Co. whose desk sits near Ariel's workspace. He pays close attention to office dynamics, noticing when people behave unusually or leave their terminals logged in. When Ariel begins looking into the mysterious text message from Drew, Zain steps in to offer his technical expertise and database access to help her track down the source.

Larri is Ariel's best friend and a fellow glass artisan. Snappy and fiercely loyal, she offers Ariel consistent emotional support and a listening ear. Larri is currently dealing with relationship stress caused by unsettling footage captured by her own home security doorbell.

Edward is Ariel's late father and the co-founder of Chime Co. Known for his harsh business acumen and abrasive behavior, his sudden death left a complicated legacy. His cruelty caused lasting trauma for both Ariel and her mother.

Ariel's mother is the widow of Edward Cafferty. After years of surviving her late husband's emotional abuse, she is happily planning her upcoming wedding to his brother, Ray. She occasionally struggles with the lingering impact of her first marriage but looks forward to a peaceful future.

Buzz is Ariel's four-year-old son, named after a tattoo his father had. He bears a striking resemblance to his deceased father, bringing Ariel both joy and heartache. He is an energetic toddler who loves trains and the movie Toy Story.

Tara is Larri's girlfriend, who is currently in recovery and committed to her sobriety. Her relationship with Larri experiences tension when an old digital doorbell notification creates a misunderstanding about her past connections.

Bryan is a former programmer at Chime Co. who now works alongside his sister as a knife vendor at a Renaissance fair. He appears nervous and evasive when questioned about his time at the technology company.

Bryan's sister works with him at the Renaissance fair as a knife maker. She is also recognized by Ariel and Larri from old security camera footage related to Tara's past.

Ernie is an Army veteran and devoted foster father living in Lowden, Maine. He provided a warm, stable home for multiple foster children, fiercely defending them against local harassment until his sudden passing from a heart attack.

Amina was one of Ernie's foster children who faced intense and tragic harassment from a local police officer. Her struggles deeply impacted her foster family, driving them to seek accountability.

Omar is one of Ernie's foster sons who was unfairly targeted by a local police officer. He harbors deep anger and resentment over the mistreatment his family endured.

Mr. Ossman is a kind, elderly neighbor of the late Ernie Miller. He provides Ariel with crucial background information about Ernie's life, his foster children, and the local police corruption that plagued their family.

Chuck Ward is a corrupt local police officer who aggressively targeted Omar and Amina. He exploited his authority to intimidate vulnerable teenagers before his sudden death in a boating accident.

Woody is a former Army buddy of Drew who lives in a small town in Michigan. He shares an inside joke with Drew involving character names from the movie Toy Story, establishing a lasting bond between the two veterans.

Maddy is a seemingly perfect, organized mother at Buzz's preschool. Her passive-aggressive comments, particularly regarding a knife Ariel carries, frequently highlight Ariel's insecurities about her own parenting skills.

Officer Barski is the local police officer who initially investigated Edward Cafferty's death. He remains involved with the Cafferty family as they look into old case files and new disturbances.