Wallace is a recently deceased attorney who prioritized efficiency over human connection. After dying from a sudden heart attack, he finds himself attending his own sparsely populated funeral. Confronted with his mortality and the supernatural, he struggles to let go of his controlling, work-obsessed nature as he adjusts to his new reality as a ghost tethered to a quaint tea shop.

Hugo is the deeply empathetic Ferryman who owns Charon's Crossing Tea and Treats. He helps wayward souls transition between life and death by offering them custom-brewed teas. He struggles with anxiety and carries immense guilt over past failures, finding it difficult to maintain personal boundaries due to his intense compassion for others.

Meiying is a confident Reaper whose job is to retrieve newly dead souls and bring them to the Ferryman. Ostracized by her family in life for her ability to see ghosts, she has found a true home and purpose at the tea shop. She protects Hugo fiercely and possesses immense kindness beneath her straightforward exterior.

Nelson is Hugo's deceased grandfather who continues to linger at the tea shop rather than crossing over. He uses humor and mischievous teasing to cope with his ghostly existence, while acting as a wise elder to the newly dead. He stays behind primarily to ensure his grandson is cared for.

The Manager is a powerful entity who oversees the processes of life and death. He enforces order in the afterlife, showing little patience for the unpredictable complexities of human emotions. He commands obedience from Reapers and Ferrypeople, viewing free will as an annoyance when it disrupts his system.

Apollo is a ghost dog who belonged to Hugo in life. Despite being dead, he remains a lively, loyal companion who provides unconditional affection to the residents of the tea shop. He serves as a source of comfort for Hugo's anxiety and helps ground the shifting emotional atmosphere of the shop.

Cameron is a ghost who fled the tea shop before crossing over and has transformed into a Husk, a hollowed-out spirit presumed to have lost his humanity. He haunts the surrounding woods, serving as a terrifying warning to other ghosts about the dangers of running from their fate.

Alan is an angry, bitter young man who died a violent death when his pleas for help were ignored. He resents his fate and refuses to accept his transition. His rage gives him dangerous telekinetic power, making him a volatile presence in the normally peaceful tea shop.

Patricia is Wallace's hardworking paralegal who faces severe personal hardships, including her husband's recent job loss. She attempts to appeal to Wallace's humanity when she is fired, mistakenly believing he possesses empathy beneath his cold exterior.

Naomi is Wallace's ex-wife. She attends his funeral not out of grief, but to vent her lingering frustrations about his selfishness, confirming the widespread negative opinion of Wallace during his life.

Nancy is a grieving living woman who frequently visits Charon's Crossing. She is trapped in her sorrow over the death of her young daughter and seeks any possible connection to her lost child, making her vulnerable to exploitation by fraudulent mediums.

Lea is Nancy's deceased young daughter. Her tragic and forced transition into the afterlife remains a source of deep guilt for Hugo and an anchor of unrelenting grief for her mother.

Desdemona is a fraudulent medium who preys on grieving individuals for money. She holds an unrequited crush on Hugo and aggravates the spirits in the shop with her theatrical attempts to communicate with the dead.

Harvey is the local health inspector. He holds a petty grudge against Hugo due to a romantic rejection, which colors his professional evaluations of the tea shop.

Zach is Cameron's deceased partner. His sudden death caused Cameron immense despair, triggering the tragic events that led to Cameron becoming a wandering Husk.